Tutor
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4 Messages
Family Plan not working for i phone 5
I have not been able to locate my daughters phone which is an iphone 5 with the Family Plan. I tried the trouble shooting ideas shared in this forum. This is the one I really need access to. If I can't fix this I am canceling this service. Very frustrating.
Glendi
Tutor
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4 Messages
8 years ago
I just called AT&T and canceled this service. The agent didn't even try to troubleshoot this with me but wanted personal information on why I want to track my kids.This is very disappointing. Anyone have a better service to recommend?
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formerlyknownas
ACE - Sage
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107.4K Messages
8 years ago
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Glendi
Tutor
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4 Messages
8 years ago
Sent from my iPhone
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formerlyknownas
ACE - Sage
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107.4K Messages
8 years ago
Link below should get you started.
http://support.apple.com/kb/PH2697?viewlocale=en_US&locale=en_US
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hey @Glendi
I’m sorry to hear you’ve encountered issues with FamilyMap and the iPhone 5. In order to successfully use FamilyMap with an iPhone, the FamilyMap app must also be installed on the iPhone you wish to locate. Upon downloading and installing the app, please open and you will be guided to “Join Your Family”.
Lizdance40 is also correct. Find My iPhone also offers location services via icloud.com!
Thank you,
Charise
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Glendi
Tutor
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4 Messages
8 years ago
I did load Family Map on all phones but it still didn't find my daughter's iphone 5
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formerlyknownas
ACE - Sage
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107.4K Messages
8 years ago
Other users have reported the iPhone will connect, then disconnect.
Rejoining the family works for a little while, then the iPhone is gone again.
Icloud is very reliable. All you need is the login info for each phone
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