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Ttennyson's profile



1 Message

Tuesday, September 18th, 2018 11:59 PM

Family map plan

Saw a person in here having a prob with changing his password and getting into his downloaded app. It asks for my phone number and all I can do is come up with the password. It’s been years since I set it up the first time and the email addresses i had back then have  all been hacked. I tried the direct link you provided in the solution but it did the same thing  it tells me it sent a email but the email box never gets it. 

Accepted Solution

Official Solution

Community Support


232.2K Messages

6 years ago

Hey there, @Ttennyson!


We recommend checking your Spam or Junk folders for that followup email you're expecting.


We hope this information helps!

Lar, AT&T Community Specialist

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