Get the myAT&T app
Candoit's profile



1 Message

Tue, Mar 28, 2017 10:24 PM

Email download

Why does my email not download unless you open email badge

Community Support


203.7K Messages

6 years ago

Hello @Candoit,


We appreciate you reaching out to our Community Forums regarding your e-mail issue! I’m sorry to hear they are not downloading properly. I can help you with this!


If your e-mail is not downloading properly, it could be due to a variety of reasons. Depending on the phone model, it could be the sync setting inside the e-mail account. If you are able to get into the e-mail account, go into Settings and check for the Sync options. Make sure it is set to your needs, such as manual, automatic, etc.


You can also trying removing the e-mail account from your phone, and re-adding it. This will essentially cause the e-mail app being used to restart, which should cause it to function properly.


Please let me know if you need any additional assistance! I hope the above information helps.


Jonathan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.