HoeneSpringsMike's profile

Contributor

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8 Messages

Sun, May 15, 2022 2:34 PM

Do I need 5G router?

Since the changeover to 5G in our area our AT&T wireless internet speeds have decreased by 2/3 or better; from 30+ mbps to under 10. Occasionally we get 0 mbps upload speed! We have a 4G router (IFWA40). Should we invest in a new 5G router to solve this problem or is this just AT&T slowing down our network? I am getting -100dBm signal strength also. Maybe this is the issue? TIA for any help anyone can suggest.

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Official Solution

ATTHelp

Community Support

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191.9K Messages

Il y a 1 m

Thank you for following up, !

 

In addition to our ACE and our suggestions, to experience 5G service, it must be provided in your area, you must have a 5G capable device, and be on a 5G compatible plan. You'll want to confirm these details. When in a congested location, you may experience an unstable or slowed connection to the network. You may want to look into replacing your device. You can view current hotspot devices we offer online.

 

Also, we offer a very helpful wireless support tool that will troubleshoot your service quality and speed. Simply visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select change device and type in AT&T Wireless Internet (IFWA40) in the search field. Then follow the prompts for the best recommendations.

 

Please let us know if you have additional questions.

 

Thank you for visiting the AT&T Community!

 

Jonye, AT&T Community Specialist

sandblaster

ACE - Expert

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57.8K Messages

Il y a 1 m

I believe you have a service and plan no longer offered meaning even if you got a 5G router, your plan may not offer 5G service. You would need to verify whether you would even get 5G service.

Contributor

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8 Messages

Il y a 1 m

sandblaster and others: My opening statement indicated that we have 5G service in our area. My iPhone when only using cellular service blasts along at 190-200 mbps. Why is that not translating to my wireless router? I'm trying to research possible reasons . . .

ATTHelp

Community Support

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191.9K Messages

Il y a 1 m

A number of factors can cause your AT&T IFWA40 to experience slow uploading speeds, HoeneSpringsMike!

 

To have the best experience with your hotspot, we recommend the following to improve coverage and speed:

  • Move electronics away from the hotspot.
  • Place it on a hard surface, off the ground.
  • Place the hotspot near a window.
  • Reduce the number of devices connected to the hotspot.
  • Turn off devices not in use.
  • Keep devices within range of the hotspot.
  • Adjust settings to improve Wi-Fi.

Deadspots

 

Have you noticed areas where Wi-Fi drops or where calling is an issue? Thick or concrete walls, metal frames, and even rooftops can weaken the LTE and Wi-Fi signal. 

 

Heads Up: You can change settings to Improve the Hot Spot Wi-Fi Signal. If you are in a mountainous,  rural area, you may experience slower speeds. Check our coverage map.

 

If you are wondering why the above is recommended, we have details at Slow or No Service on AT&T Wireless Internet  (IFWA40 & MF279).

 

Also, as @sandblaster shared, it is possible that you're unable to access the 5G network due to your current plan. If you're grandfathered into a plan, then it is likely that it is not eligible for 5G service. Follow these instructions to learn how to view and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

 

Try this and let us know how it goes. Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

Contributor

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8 Messages

Il y a 1 m

The router is reporting -105 dBm signal strength. I suspect this might be the issue. I remember in the past it has been at -80 or so which is not great but seemed to work ok. Anyway, it sounds like it's not a limitation of the router from your and @sandblaster's comments. Thanks for everyone's help!

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