Claim Denied - Any suggestions?
Purchased an iPhone X for my son's birthday. Added Mobile Phone Insurance as a precaution. Phone was activated with a phone number etc. Kept the phone in my gym bag and unfortunately my vehicle was broken into and my entire gym bag was taken, including my dirty clothes! Already wrapped the phone as his birthday was a couple days away. I was infuriated when the car was broken into but after some research online, I realized I could file a phone claim and though the iPhone was not going to be BRAND NEW, I knew he would just be thrilled to have one AND at least I was not at a complete loss. BUT to my surprise, Asurion DENIED my claim because they stated that the device had not been used yet. Purchased the device on August 31 and it was stolen on September 7 (two days before my son's birthday). This is/was my first time handling a phone claim with Asurion and was completely unaware that the device had to have been "used". I mean, it was ACTIVATED from the day of purchase. I have a police report and everything. My auto break in is not enough to file a claim with my auto insurance company and what is the point of Mobile Phone Insurance if there are a bunch of loopholes that they can use to get out paying the claim. Please let me know if there is anything I can do regarding this issue. Honestly cannot afford to purchase another iPhone (don't even have one for myself).