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RES_5100's profile

New Member

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4 Messages

Monday, February 27th, 2023 6:31 PM

Changing Caller ID

Caller ID has been set up for all users on the business account, but the main account holder's name comes up on the caller ID instead of what is noted online on the account for individual users. Can this be corrected?

Community Support

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230.7K Messages

1 year ago

Hi @RES_5100,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

New Member

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4 Messages

1 year ago

This is still an open item. I tested the caller ID today with one of the users and it still comes up with the main account holder's name, not the user.

New Member

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4 Messages

1 year ago

Hi Charlene, Chris said he updated all the caller ID's on the business account on 2/28, but they still show up as the main account holder rather than the individuals.

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