Cyber Monday Deals: Buy a Samsung Google S22 & get Free Galaxy Buds 2 - while supplies last!
Get the myAT&T app
Very_Disappointed's profile

New Member

 • 

2 Messages

Thu, Jul 21, 2022 1:46 AM

Can't receive texts from multiple contacts who are on different carriers.

I switched to AT&T, after being with Sprint/ T-Mobile for 12 years, on July 5th 2022 (2 weeks ago). They shipped my phone and I activated it on the 9th. Ever since activating, I can't receive SMS or MMS from several contacts and can't receivemany short codes. I've called everyday. Sometimes up to 5 times a day. Every time I call they follow their prompts to do the same troubleshooting techniques. A couple times, after a network reset, I'm able to receive one message. Then they stop appearing again. Technical support will then submit a ticket to the engineers who will subsequently close my case with no explaintion or resolve. Now I am pressured to hurry and find a new carrier before my buyer's remorse period is up. I can't remember a time I've felt more remorseful of a purchase.

ATTHelp

Community Support

 • 

203.5K Messages

4 months ago

Hello @Very_Disappointed, we understand your frustration with not being able to receive text messages from other carriers and want to take a closer look. 

Based on the details you provided we want to invite you to a Direct Message. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). 

We look forward to speaking with you! 

Crystal, AT&T Community Specialist 

New Member

 • 

2 Messages

4 months ago

I just moved forward with canceling the service. No one at AT&T was able to or was willing to help. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.