Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Get the myAT&T app

New Member


1 Message

Thursday, February 18th, 2021 4:30 PM

Can't I get support by e-mail?

Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.

Accepted Solution

Official Solution


ACE - Expert


30.5K Messages

2 years ago

They don't do support by email. If the website options have issue then you must call. As you are out of country you would need to call their support number for customers who are abroad.

AT&T International Support & Customer Service

Call +1.314.925.6925 (free from your AT&T wireless phone).


ACE - Expert


23.5K Messages

2 years ago

Just use a VPN in the USA to get to the website

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.