Alvino99's profile

New Member


1 Message

Wed, May 18, 2022 1:30 AM

Cancelled active armor

This product does not work as advertised. Seems like false advertising. Those of us that want a vpn will have to get a real one from a recognized vendor. Instead of substantiating that your Ipad is protected on public wifi, it tells you that you are in danger and should disconnect. Give me a break. All public wifi’s are dangerous , why else buy such a ‘supposed’ vpn?


Community Support


192K Messages

1 m ago

Hello, @Alvino99 we're happy to help with getting your Active Armor up and running. 


AT&T ActiveArmor is the combination of our 24/7 network protection with built-in, patented security technology that proactively detects and prevents threats, plus additional security apps and solutions. Together, these capabilities help safeguard our wireless, fiber, and internet customers’ devices and data.


If you have AT&T ActiveArmor advanced mobile security, you can enable additional network protection options. From the app home screen, choose Network. Then, you can turn on or off:

  • Auto-connect VPN to encrypt your data when you connect to public Wi-Fi. A VPN is your own virtual private network and helps protect your personal info.
  • Wi-Fi alerts to let you know whether you’re at risk or safe on public Wi-Fi. 
  • Safe browsing to check websites for known malware or phishing attacks and warn you of potential danger.

It's automatically enabled when your device joins a public (unencrypted) Wi-Fi network unless an alternate VPN service is active. Doesn’t work while roaming internationally.


      • Secure Wi-Fi VPN helps protect your data when you are using an open (unencrypted) Wi-Fi connection. It’s basically their own virtual private network.
                        • Open Wi-Fi connections may exist in restaurants, hotels, airports, etc.
      • The Secure Wi-Fi VPN creates a tunnel for your data when you are using open Wi-Fi hotspot to help protect you during important tasks like e-mail, financial transactions, browsing the web, or any online activity that you do not want to share.

Note: Secure Wi-Fi VPN only works in the United States (including Puerto Rico, Hawaii and U.S. Virgin Islands) and does not work when using certain video streaming apps.


Keep in mind all AT&T wireless customers are eligible. To benefit from free AT&T ActiveArmor mobile security, you must have the following:



      • AT&T Wireless or AT&T PREPAID service

      • iPhone 6 or newer with iOS version 12+ or higher or an Android smartphone with OS 11+ or higher purchased through AT&T

      • HD Voice-capable smartphone


Check out our Active Armor help page to resolve mobile securiy app issues. Feel free to reach back out if you have any questions. We're happy to help. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist

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