Call protect not working

We're sad to hear that you are experiencing access concerns with Call Protect. We are here to help @customer4life.

• Is your iPhone 12 Pro Max an AT&T bought device with Call Protect per-installed? If so, please try out this workaround. Our techs are working to address these concerns with the app.

1. Open App Store.
2. Search Call Protect in the search bar.
3. Select AT&T Call Protect > Uninstall > OK.
4. Open Call Protect.
5. Press Enable Call Protection and complete the initial setup.
6. Verify App works properly.
7. Repeat Step 1 & 2.
8. Press Update.
9. When update is complete, press Open.
10. Press Enable Call Protection and complete the initial setup.

We hope this helps!

Vincent, AT&T Community Specialist

Thank you for the information; however, this did not work or fix the issue. I removed the app

from my phone but there is not an option or way for me to complete the steps you provided. The app seems to be stuck and preventing me from going any further once it’s downloaded. Please advise with a better option thanks. 

Hello @customer4life,

We're working towards a successful resolution to this known issue.

Please hang tight and try power cycling your device the next and test out the steps provided in previous message again.  

Jonye, AT&T Community Specialist 

ATT

Any update on this? I am have the same issue. I have uninstalled and power cycled my phone and re-installed call protect and still have the same issue

I am having the same issue. Is there an update?

Same. Broken. Blowing $3.99 for something that is totally unable to work.

Working on my iPhone XS running 14.4.2. I've noticed that I no longer have to enable it as a call blocker in Settings > Phone as that option is no longer there. It must be integrated differently now into iOS. 

Mine also not working. I’ve removed app and reinstalled at least a dozen times. Called AT&T twice and no one can help me. AT&T charges more than any other service and no one is smart enough to fix. Maybe time to dump AT&T. 

The instructions make no sense.

Doing 3 makes it impossible for 4 to be the next step.  LOL.

• 3. Select AT&T Call Protect > Uninstall > OK.
• 4. Open Call Protect.

Is there a fix for this?