C

New Member

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2 Messages

Wed, Mar 10, 2021 5:58 AM

Call protect not working

I have used call protect for several years; however, it stopped working for some reason last week. I deleted the app and added it back and it still doesn’t work. I keep getting the error “we hit a snag the system is unavailable please try again later.” I have also reset my network settings and my phone (iPhone 12 pro max) is updated to the latest software. Please advise on why the system is stuck and not allowing me to reinstall the app.

ATTHelp

Community Support

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192K Messages

1 y ago

We're sad to hear that you are experiencing access concerns with Call Protect. We are here to help @customer4life.

  • Is your iPhone 12 Pro Max an AT&T bought device with Call Protect per-installed? If so, please try out this workaround. Our techs are working to address these concerns with the app.
  1. Open App Store.
  2. Search Call Protect in the search bar.
  3. Select AT&T Call Protect > Uninstall > OK.
  4. Open Call Protect.
  5. Press Enable Call Protection and complete the initial setup.
  6. Verify App works properly.
  7. Repeat Step 1 & 2.
  8. Press Update.
  9. When update is complete, press Open.
  10. Press Enable Call Protection and complete the initial setup.

We hope this helps!

 

Vincent, AT&T Community Specialist

New Member

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2 Messages

1 y ago

Thank you for the information; however, this did not work or fix the issue. I removed the app

from my phone but there is not an option or way for me to complete the steps you provided. The app seems to be stuck and preventing me from going any further once it’s downloaded. Please advise with a better option thanks. 

ATTHelp

Community Support

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192K Messages

1 y ago

Hello @customer4life,

 

We're working towards a successful resolution to this known issue.

 

Please hang tight and try power cycling your device the next and test out the steps provided in previous message again.  

 

Jonye, AT&T Community Specialist 

New Member

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1 Message

1 y ago

ATT

Any update on this? I am have the same issue. I have uninstalled and power cycled my phone and re-installed call protect and still have the same issue

New Member

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1 Message

1 y ago

I am having the same issue. Is there an update?

New Member

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6 Messages

1 y ago

Same. Broken. Blowing $3.99 for something that is totally unable to work.

Tapper69

Teacher

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27 Messages

1 y ago

Working on my iPhone XS running 14.4.2. I've noticed that I no longer have to enable it as a call blocker in Settings > Phone as that option is no longer there. It must be integrated differently now into iOS. 

New Member

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2 Messages

1 y ago

Mine also not working. I’ve removed app and reinstalled at least a dozen times. Called AT&T twice and no one can help me. AT&T charges more than any other service and no one is smart enough to fix. Maybe time to dump AT&T. 

Scholar

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159 Messages

1 y ago

The instructions make no sense.

Doing 3 makes it impossible for 4 to be the next step.  LOL.

  • 3. Select AT&T Call Protect > Uninstall > OK.
  • 4. Open Call Protect.

New Member

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4 Messages

1 y ago

Is there a fix for this? 

New Member

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2 Messages

1 y ago

After many calls to AT&T call protect could not be fixed. I noticed while trying to fix my voicemail and all saved messages disappeared. Every time I deleted call protect my voicemail disappeared. I finally deleted call protect. After 30 years with AT&T  I expect more from them. I hope we all get our problem fixed. 

New Member

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1 Message

1 y ago

Same here. After numerous attempts of troubleshooting, nothing. To make matters worst, AT&T recommended upgrading to a new plan, and now they are charging me $50 more a month. WTH 🤦🏻‍♂️

(edited)

New Member

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2 Messages

1 y ago

I have a Samsung and do not have the option to uninstall. Went to AT&T store yesterday and the agent inserted a new chip and followed the steps to activate and still nothing. When the app opens it asks to disconnect from WiFi and VPN. I followed app instructions and nothing! This is terribly frustrating.

New Member

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1 Message

1 y ago

Same issue here; very frustrating because I’m getting numerous spam calls every day and have been since the app stopped working February 4.  The steps provided by the tech are impossible to do because once reinstalled, the app never fully opens/loads, rather it just sits spinning on the “set up blocking” screen that several people have shared screenshots of.  Three months is an absurdly long time to still not have this issue fixed. 

New Member

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6 Messages

1 y ago

I was told we’re waiting for the third party app maker to provide an update and this issue (images above) affects only certain iPhones. They have duplicated it. My own thought is the issue started at a certain iOS update. I noticed caller I’d had broken and reinstalling the app made things worse. It appears to me the app stopped being able to talk to servers at some point.

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