
New Member
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2 Messages
Call protect not working
I have used call protect for several years; however, it stopped working for some reason last week. I deleted the app and added it back and it still doesn’t work. I keep getting the error “we hit a snag the system is unavailable please try again later.” I have also reset my network settings and my phone (iPhone 12 pro max) is updated to the latest software. Please advise on why the system is stuck and not allowing me to reinstall the app.
ATTHelp
Community Support
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215.3K Messages
2 years ago
We're sad to hear that you are experiencing access concerns with Call Protect. We are here to help @customer4life.
We hope this helps!
Vincent, AT&T Community Specialist
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customer4life
New Member
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2 Messages
2 years ago
Thank you for the information; however, this did not work or fix the issue. I removed the app
from my phone but there is not an option or way for me to complete the steps you provided. The app seems to be stuck and preventing me from going any further once it’s downloaded. Please advise with a better option thanks.
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ATTHelp
Community Support
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215.3K Messages
2 years ago
Hello @customer4life,
We're working towards a successful resolution to this known issue.
Please hang tight and try power cycling your device the next and test out the steps provided in previous message again.
Jonye, AT&T Community Specialist
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tbrownson
New Member
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1 Message
2 years ago
ATT
Any update on this? I am have the same issue. I have uninstalled and power cycled my phone and re-installed call protect and still have the same issue
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doonafeesh
New Member
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1 Message
2 years ago
I am having the same issue. Is there an update?
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Complexed
New Member
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6 Messages
2 years ago
Same. Broken. Blowing $3.99 for something that is totally unable to work.
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Tapper69
Teacher
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30 Messages
2 years ago
Working on my iPhone XS running 14.4.2. I've noticed that I no longer have to enable it as a call blocker in Settings > Phone as that option is no longer there. It must be integrated differently now into iOS.
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luckylady71301
New Member
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2 Messages
2 years ago
Mine also not working. I’ve removed app and reinstalled at least a dozen times. Called AT&T twice and no one can help me. AT&T charges more than any other service and no one is smart enough to fix. Maybe time to dump AT&T.
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AToGoP
Scholar
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160 Messages
2 years ago
The instructions make no sense.
Doing 3 makes it impossible for 4 to be the next step. LOL.
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10marino
New Member
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4 Messages
2 years ago
Is there a fix for this?
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