Community Support
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225.8K Messages
Browser Trouble on my Smart Devices - Help from the AT&T Community
Learn how to improve your browser performs on your phone
Just like your personal computer, your phone's browser is subject to the same issues like:
- Slow browsing
- Images not loading
- Broken Pages
- Passwords not working
- And more
To quickly resolve these issues, try the following:
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Close all browser tabs |
Clear Cache & Cookies |
Update your browser |
Try another browser |
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You may not notice this, but you may have 1-50 tabs open. This can negatively impact your experience. Closing them may help. |
This can help resolve loading issues and password-related trouble. |
Some sites require the latest version to load some web pages. Without the latest update, some features may not work. |
Sometimes the browser itself is the cause and not the connection or the device. Testing another browser is a good first step. |
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If instructions for your device are not listed above, you can search online.
Virus & Virus Protection
Viruses and Spyware are dangerous. They slow down your smart device, even your computer, and steal personal information. You can help prevent this by visiting only trusted sites and by using virus protection software. Check out AT&T Mobile Security.
Other information
- Understanding Cache and Cookies
- A damaged device can mimic slow browse and more
- Learned about viruses on your device
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
2 years ago
If your browser seems to be slow, check out some tips above to improve your experience.
ChrisZ, AT&T Community Specialist
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