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Community Support


232.4K Messages

Wednesday, September 22nd, 2021 3:33 PM

Browser Trouble on my Smart Devices - Help from the AT&T Community

Learn how to improve your browser performs on your phone


Just like your personal computer, your phone's browser is subject to the same issues like:

  • Slow browsing
  • Images not loading
  • Broken Pages
  • Passwords not working
  • And more

To quickly resolve these issues, try the following:


Close all browser tabs

Clear Cache & Cookies

Update your browser

Try another browser

You may not notice this, but you may have 1-50 tabs open. This can negatively impact your experience. Closing them may help.

This can help resolve loading issues and password-related trouble.

Some sites require the latest version to load some web pages. Without the latest update, some features may not work.

Sometimes the browser itself is the cause and not the connection or the device. Testing another browser is a good first step.



If instructions for your device are not listed above, you can search online.


Virus & Virus Protection

Viruses and Spyware are dangerous. They slow down your smart device, even your computer, and steal personal information. You can help prevent this by visiting only trusted sites and by using virus protection software. Check out AT&T Mobile Security.


Other information

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support


2.7K Messages

3 years ago

If your browser seems to be slow, check out some tips above to improve your experience. 

ChrisZ, AT&T Community Specialist 

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