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15.2K Messages

Wed, Aug 2, 2017 7:50 PM

Broken or Cracked Screen – Get It Fixed!

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Broken or Cracked Screen – Get It Fixed!

 

We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered!


You may be able to get your cracked screen repaired instead of replacing your phone with the AT&T Device Protection. Choose from a convenient repair location, having a tech come to you, or visiting a qualifying store to get it repaired immediately! To learn more and see if your device and area are eligible, visit our Protection Center!

 

If you have AT&T Device Protection and need to repair your screen you can: 

 

Make sure to file your claim within 60 days of loss or damage

 

Qualifying Protection Plans

  • AT&T Protect Advantage for 4
  • AT&T Protect Advantage for 1
  • Mobile Insurance

 

What you can do to prevent cracks 

  • Don’t Drop It!
  • Purchased a case a raised lip – link to att.com
  • Keep it in your pocket if you carrying lots of things
  • Get a screen protector!
  • Are you a runner? Get a running case!

 

 Get the Details – Visit the FAQ site for more Details

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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15.2K Messages

4 y ago

Did you drop your phone? Is the screen cracked? If you have an AT&T Protection Plan, learn how you are covered!

 

-ChrisZ, AT&T Community Specialist 

Contributor

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1 Message

4 y ago

I have a phone that was damaged during a fall it is a s7 samsung how do I file a claim

 

Contributor

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2 Messages

3 y ago

I literally just got the Samsung Galaxy Note 9 in 2 hours later the screen cracked will it be covered by insurance?

New Member

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2 Messages

yes its covered but what they dont tell you is any samsung phone with the glass glued to the digitizer they charge you whatever the fee isforlosing a phone and send you a new one in otherwords you could spend les and getyour screen fixed in town by the time u subtract 180 they charge for so called insurance lol

New Member

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2 Messages

ya hes right because u have to have a freeze plate to geyt the glass off and even then there is no guarantee it wont break the digitizer its a big rip off on att part charge you what it would cost if u lost you phone for a cracked screen if it just the glass looki up there is a guy in new york that does glass only for 59 bucks

Contributor

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1 Message

3 y ago

I don’t have insurance on my tablet. I have att primetime tablet. How do I get it repaired and where?

New Member

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1 Message

1 y ago

Can at&t fix galaxy note 10 plus?

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