Community Support
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Broken or Cracked Screen – Get It Fixed!
Broken or Cracked Screen – Get It Fixed!
We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered!
You may be able to get your cracked screen repaired instead of replacing your phone with the AT&T Device Protection. Choose from a convenient repair location, having a tech come to you, or visiting a qualifying store to get it repaired immediately! To learn more and see if your device and area are eligible, visit our Protection Center!
If you have AT&T Device Protection and need to repair your screen you can:
- File a claim Online: phoneclaim.com/att
- Call Asurion Mobile Protection: 888.562.8662
Make sure to file your claim within 60 days of loss or damage
Qualifying Protection Plans
- AT&T Protect Advantage for 4
- AT&T Protect Advantage for 1
- Mobile Insurance
What you can do to prevent cracks
- Don’t Drop It!
- Purchased a case a raised lip – link to att.com
- Keep it in your pocket if you carrying lots of things
- Get a screen protector!
- Are you a runner? Get a running case!
Get the Details – Visit the FAQ site for more Details
-ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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ATTMobilityCare
Community Support
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15.2K Messages
6 years ago
Did you drop your phone? Is the screen cracked? If you have an AT&T Protection Plan, learn how you are covered!
-ChrisZ, AT&T Community Specialist
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lloydm42
Contributor
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1 Message
6 years ago
I have a phone that was damaged during a fall it is a s7 samsung how do I file a claim
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Cvermillion1
Contributor
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2 Messages
5 years ago
I literally just got the Samsung Galaxy Note 9 in 2 hours later the screen cracked will it be covered by insurance?
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Aabroamitis
Contributor
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1 Message
5 years ago
I don’t have insurance on my tablet. I have att primetime tablet. How do I get it repaired and where?
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Ninjastorm5
New Member
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1 Message
3 years ago
Can at&t fix galaxy note 10 plus?
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