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Nicole Krengel's profile

New Member

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3 Messages

Thursday, December 15th, 2022 3:04 PM

block international calls

block international calls

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

The only way I know of to block outgoing international calls is to call and have an agent block that from each line. Even with doing that, no guarantee international calls will be blocked especially if you make international calls with third party apps like whatsup. We see complaints here often of customers getting billed for international calls when they were supposed to be blocked.

ACE - Expert

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64.7K Messages

1 year ago

What about it? Are you asking how to do it? This is a forum, not chat. You need to ask a question to get an answer.

New Member

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3 Messages

1 year ago

Yes, I want know how to do it.  I could not follow the Portal Support guidance as it appears to be obsolete.  The portal changed but instructions are same/old.

Community Support

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231.3K Messages

1 year ago

Hello, @Nicole Krengel! We want to help you block unwanted international calls.

 

There are a few ways you can block unwanted calls national and/or international:

 

  • Using your device's built-in feature to block calls:
    1. Go to Device Support and select your device.
    2. Go to the search box at the beginning of the page and search by typing block.
    3. Select the article from the search results. If you don’t see steps to take for your phone, contact the company that made your device for more help, or try these other options.
  • AT&T ActiveArmor mobile security:
    In addition to blocking fraud and spam calls, with AT&T ActiveArmorSM mobile security, you can add numbers to your personal block list. The numbers on your personal block list will remain permanently blocked until you remove them from the list.
  • Other apps and services
    Check out other call blocking apps and services to see if they’ll work with your AT&T wireless service. 

We hope this information helps, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

ACE - Expert

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64.7K Messages

1 year ago

@ATTHelp I don’t think the OP is asking how to block incoming calls. I suspect they want outgoing international calls to be blocked. 

New Member

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3 Messages

1 year ago

Correct.  I want to block outgoing International calls. 

The instructions provided are not pertinent.

Community Support

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231.3K Messages

1 year ago

We can help you block outgoing international calls Nicole Krengel.

 

Let's meet in a Direct Message to further discuss how to block outgoing international calls. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

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