rbmisc1's profile

Contributor

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2 Messages

Fri, May 6, 2022 12:32 PM

Autoblock on family number

The Call Protect is autoblocking a number I have in my contacts that’s not blocked there and not showing blocked in the app. How do I get the app to not autoblock this number?

ATTHelp

Community Support

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195.2K Messages

3分前

Hello @rbmisc1, we want to help you with unblocking your family members number from your device.

 

First, we want you to try these desired steps if you haven't already:

  1. Open the app and go to the Blocked tab on top (red circle with a slash through it).
  2. Find and tap on the blocked call.
  3. Tap Unblock.

 Next, you may need to try cancelling the service and reapply it to your account.

  • To cancel Call Protect from your wireless account, access your settings by opening Overflow (bottom right corner). Select Manage Account and tap Remove service.
  • Deleting the app from your device won’t automatically remove the service.
  • Canceling AT&T Call Protect deletes your settings, including your block list.

Let us know if you're receiving any error messages when they call and how you've confirmed the call is blocked by AT&T Call Protect. Make sure you have no other third-party blocking services downloaded to your device.

 

We look forward to hearing back from you and thanks for contacting the AT&T Community.

 

Lynn, AT&T Community Specialist

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