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ATTTimCS

Employee

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231 Messages

Thu, Jun 16, 2016 1:15 AM

AT&T Wi-Fi Calling

 

Wi-Fi Calling.png

 Talk and Text in More Places!

 Hello Community!

 

We pride ourselves in being able to deliver a blazing fast network across the United States, along with partnerships across the globe!  This allows us to have coverage in most areas where you need and want service. 

 

We all have run into those areas where we don’t have the bars we need though.  To help keep you connected, AT&T has introduced Wi-Fi Calling!  In the thread below we will list all available devices that support Wi-Fi calling. 

 

This will be a living document, and will be updated with future releases as well.

 

Tim, Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Responses

Scholar

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163 Messages

4 years ago

Well then, that explains why someone would use it. We live in a rural
area, but are two miles from an AT&T tower and have excellent data, talk
and text on 4gLTE. Additionally we have cable internet at 100mb with
unlimited data.

Thanks for your reply.

Teacher

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17 Messages

4 years ago

@GLIMMERMAN76 wrote: You I would assume know that what building is constructed of has a lot to do with how radio waves go thru it.  It also has to do with what band LTE you have in your area.  Higher bands dont go thru builds as good.

 

--------------------

 

I have no idea what LTE bands I have in my area. I do know that building could affect, but I don't believe the typical house in my area (wood frame, dry wall, brick veneer) affects signal. Typical cheap-cookie-cutter-builder-spit-out-in-20-days-builder-grade house. 

GLIMMERMAN76

ACE - Expert

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19.8K Messages

4 years ago


@imaohw wrote:

Galaxy S7 Wifi Calling very inconsistant service!

 

I live where there is minimal cell service.  0 or 1 bar most of the time.  Occasionally 2 bars.

 

With my Galaxy S7 sitting on a desk with one bar of signal strength my phone is sometimes on Wifi Calling and sometimes switches back to the cellular network.  It goes back and forth between the cellular network and Wifi calling periodically.  

 

This would be fine if the cellular signal was strong enough to make/receive calls or texts but it is not.  So when the phone switches back to the cellular network I miss calls and texts.  Then when it switches back to Wifi Calling I receive my texts and see that I have voicemail.

 

It sometimes even switches in the middle of a call dropping the call.

 

It seems like the threshold signal strength at which the phone switches off of Wifi Calling to the cellular network is too low.  It is choosing the cellular network even when the signal is too weak to make or receive calls.

 

Anyone else having this problem?

 

AT&T support has said it is probably a Samsung problem and maybe if enough people report the problem Samsung will fix the software.


@imaohw

 

just put the phone in airplane mode reenable wifi and you will be good to go.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

4 years ago

I had the same problem with my G4. The solution that worked for me was putting my phone in airplane mode and immediately turning on Wi-Fi. Once your phone connects to Wi-Fi it will also change to Wi-Fi Calling/Text. When you leave the area covered by Wi-Fi simply take your phone out of airplane mode. NOTE: This does make it impossible to send and receive picture messages.

Tutor

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6 Messages

4 years ago

@GLIMMERMAN76 wrote: just put the phone in airplane mode reenable wifi and you will be good to go.

 

Sure turning off the cellular network will cause the phone to stay on Wifi Calling.  But that is not a solution.  If I forget to turn off Airplane mode when I leave the Wifi Calling area then I will not receive any calls or texts as I will no longer be on the cellular network!.

 

If I wanted a work around I could just put my Galaxy S7 back on my MicroCell.  Wifi Calling seemed like a better solution.  I guess it isn't.

 

Contributor

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3 Messages

4 years ago

Wi-Fi Calling needs to be fixed, all I was offering was a workaround so that your phone isn't a brick when you don't have signal.
RhodesMan

ACE - Guru

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873 Messages

4 years ago

I was also hoping for more out of WiFi calling but experience the same issue as imaohw.

Added to this, all my Android (HTC,LG and Samsung) phones on all the releases of Android don't play nicely with the Microcell when you are on the fringe of the microcell signal. Usually in my study.

 

Phone rings while on the Mcell and when you try and swipe to answer the ringer stops but the phone wont answer looking like its still ringing and locks you out for about a minute before you can gain control over the phone. So I have had to remove my phone from the Mcell and have to put up with running outside to have a decent phonecall.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Explorer

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7 Messages

4 years ago

What about android phones my Samsung note 5 need Wi-Fi calling I hate to switch to Verizon or t-Mobile or Sprint support Wi-Fi calling on android phones

GLIMMERMAN76

ACE - Expert

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19.8K Messages

4 years ago

Note 7 s7 series s6 active lg g4 have wifi calling

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Voyager

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2 Messages

4 years ago

I'm not a programmer but I would think it's as easy as changing a value in the code. Currently wifi calling kicks in on my phone at -115 signal strength. -90 would seem much better.

Explorer

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7 Messages

4 years ago

I agree with you  Hundred percent they had Wi-Fi calling to lg g4 but no note5 Verizon T-Mobile and Sprint support the note 5 

scott14719

Mentor

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31 Messages

4 years ago

For those that are having trouble with wifi calling, this might or might not help you.

 

While on wifi calling, I noticed I was having issues with incoming calls not connecting.  As soon as I would answer the call it would say, "called ended".  Outgoing calls seemed to work fine.  

 

After extensive testing, it turns out the reason for this was the call recording app I am using.  It works fine for regular calls, but it seems that no call recorder app plays nice with wifi calling on Android. Personally, I use Boldbeast recorder and it works great with regular calls, but as stated, it doesn't seem to work well with wifi calling.  Oddly enough, outgoing calls work fine with it, just the incoming calls that don't.  

 

There is a very easy work around however.  When an incoming call comes in while on wifi calling, I can just turn the recording feature off by pressing the little red button (Boldbeast recorder).  As long as the call is answered while Boldbeast is not recording, it connects just fine.  This is easier than disabling the call recorder all together and works especially well when in airplane mode with wifi on.  This is because while in airplane mose with wifi on, the wifi calling feature has no choice but to stay on instead of trying to switch between wifi and regular calls.  I have no idea what happens if a call is being recorded and it switched to or from wifi in the middle of the call.

 

Anyway, if you are experiencing problems with the wifi calling, try disabling or changing setting in your call recorder app to see if it helps.

Tutor

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6 Messages

4 years ago

You should not have to put your phone in airplane mode and turn on Wifi to get Wifi Calling to work.  That's not how it is supposed to work based on my conversation with Tier 3 support at AT&T.  

 

If there is a weak or no cellular network signal (less than 3 bars) and a strong Wifi signal the phone is supposed to use Wifi calling and stay on Wifi calling until it has 3 or more bars of cellular network signal strength.  Only then should it switch back to the cellular network!

 

Teir 3 support told me I was the only person to ever report the behavior I described and until others report it they will not look into it.

 

If you are having the issue where the phone is staying on or switching to the cellular network for Wifi Calling even with a weak signal please report it to AT&T support so it is acknowledged as an issue.

scott14719

Mentor

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31 Messages

4 years ago

You seemed to have missed the point of my post.  The phone is put into airplane mode (with wifi enabled) to avoid the switching back and forth.  My post is in regards to how the wifi calling interacts with call recording apps.  Airplane mode is used to force constant wifi calling for testing and to prevent switching..

 

Regular wifi calling (without a call recorder app) shouldn't have any issues...at least not the issue my post is about.

 

Yes, AT&T's wifi calling is designed to automatically switch to wifi calling when regular signal is weak.  Unfortunately, this also leads to other potential issues such as people that are in "fringe areas" where the call tries to keep switching back and forth between wifi and regular or people that have a wifi hotspot available in their vehicle.  The latter is a real fuster cluck because the phone doesn't know what to do which equals constant dropped calls everytime it goes through a weak signal area and tries to switch over to the hot spot.  If AT&T would give people the option to use wifi, not use wifi, or auto detect (similat to T-mobile) many issues would be resolved without the need for airplane mode (with wifi enabled).

 

 

Contributor

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1 Message

4 years ago

When is the samsung galaxy S6 going to get it? The order of updates just doesnt make sense. Any updates?!

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