Skip to main content
AT&T Community Forums
ATTTimCS

Employee

 • 

231 Messages

Thu, Jun 16, 2016 1:15 AM

AT&T Wi-Fi Calling

 

Wi-Fi Calling.png

 Talk and Text in More Places!

 Hello Community!

 

We pride ourselves in being able to deliver a blazing fast network across the United States, along with partnerships across the globe!  This allows us to have coverage in most areas where you need and want service. 

 

We all have run into those areas where we don’t have the bars we need though.  To help keep you connected, AT&T has introduced Wi-Fi Calling!  In the thread below we will list all available devices that support Wi-Fi calling. 

 

This will be a living document, and will be updated with future releases as well.

 

Tim, Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

pgrey

ACE - Master

 • 

3.4K Messages

4 years ago


@GLIMMERMAN76 wrote:

@Armedic

 

because pre paid is cheap thats why....  Prepaid pays a ton less than most post paid customers so the customers who pay more get more for there value.  No prepaid carrier offers wifi calling at this point.  You have access to better phones and you will pay the same price as post paid customers.


@GLIMMERMAN76 T-Mobile is allowing WiFi calling on some of their prepaid phones/plans now, if they fall into their (larger) set of devices that support it overall.  They're letting this work on the Nexus6, for example.

I haven't checked the other carriers, to see if anyone else is.

So far though, TMobile is moving forward pretty quickly here, you can do WiFi call/text on unbranded devices, prepaid, and the last I looked, they had something like 25+ devices on the VoLTE/WiFi calling list.  Of course their rural coverage is still bad, but it seems like they're trying hard to offer choice, and at an increasing rate...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

4 years ago


@pgrey wrote:

@GLIMMERMAN76 wrote:

@Armedic

 

because pre paid is cheap thats why....  Prepaid pays a ton less than most post paid customers so the customers who pay more get more for there value.  No prepaid carrier offers wifi calling at this point.  You have access to better phones and you will pay the same price as post paid customers.


@GLIMMERMAN76 T-Mobile is allowing WiFi calling on some of their prepaid phones/plans now, if they fall into their (larger) set of devices that support it overall.  They're letting this work on the Nexus6, for example.

I haven't checked the other carriers, to see if anyone else is.

So far though, TMobile is moving forward pretty quickly here, you can do WiFi call/text on unbranded devices, prepaid, and the last I looked, they had something like 25+ devices on the VoLTE/WiFi calling list.  Of course their rural coverage is still bad, but it seems like they're trying hard to offer choice, and at an increasing rate...


@pgrey

 

yelp I realize that now.  They wernt a few months ago.  But they are also raising there rates by changing little things.  They have to pay for all the expansion somehow.  I would love to use there service having teens in the house BUT there is a big hole in the state of IL with no coverage at all.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

4 years ago

Wi-Fi Calling and Text needs to have an option for "Always On" or "Always On When Wi-Fi is Available". Too often my LG G4 cannot send a text because of low signal but refuses to switch over to Wi-Fi Calling/Text. Even when there are literally ZERO bars of AT&T signal it doesn't always switch over to Wi-Fi Calling/Text. I should have the option to tell it to always use Wi-Fi Call/Text when connected to Wi-Fi so that I don't have to wait for it to realize that there is no AT&T signal which can take over 30 minutes some times. Also, today, August 2nd there was a software update to H81021z but I cannot find out what this was, even AT&T's website still shows it as being on H81021y.
DJBeefdip

Mentor

 • 

42 Messages

4 years ago

"No prepaid carrier offers wifi calling at this point." uuhh t-mobile branded phones do, my old junky samsung exhibit 4g with a crappy 300mb data plan did.

tim horton

Professor

 • 

1.3K Messages

4 years ago

AT&T is not in a hurry to release wifi calling because it has to rid of the microcell stock first?
GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

4 years ago


@tim horton wrote:
AT&T is not in a hurry to release wifi calling because it has to rid of the microcell stock first?

Makes you think doesnt it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
deepak691

Teacher

 • 

14 Messages

4 years ago

@GLIMMERMAN76 you are wrong - tmobile offers wifi calling to its prepaid customers.

 

@Warren17 AT&T as always lags the competition - Note 5 has wifi calling on pretty much all other big networks.

 

GLIMMERMAN76

ACE - Expert

 • 

19.8K Messages

4 years ago


@deepak691 wrote:

@GLIMMERMAN76 you are wrong - tmobile offers wifi calling to its prepaid customers.

 

@Warren17 AT&T as always lags the competition - Note 5 has wifi calling on pretty much all other big networks.

 


@deepak691

 

if you notice I said I was wrong.  The only thing it does do from reading is count against usage on some plans which post paid does not.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

4 years ago

Don't forget about the Galaxy S6 Edge users!

Carlos516x

Tutor

 • 

5 Messages

4 years ago

For Android users, make sure you have Enhanced LTE services turned on under mobile network - > data...then you can force wifi calling by turning on airplane mode then immediately turning on wifi.
scott14719

Mentor

 • 

31 Messages

4 years ago

That sounds great. But on my S7 I can only use it for outgoing calls. When I try to receive a call, my phone disconnects within 1 second of me swiping the answer icon, however, the person calling me stays connected until they manually hang up their phone. Then, sometimes, I get a "phantom" call back to my phone after they manually hang up. This seems to only happen when using wifi calling and receiving a call?
Carlos516x

Tutor

 • 

5 Messages

4 years ago

Very strange. I have S7 edge and don't experience that issue with incoming calls. So far outgoing, incoming and text messages have been working well.

Contributor

 • 

4 Messages

4 years ago

Why would they update the old phones when they want to force you to buy new phones and new contracts. Like 2 years ago they told me that the problem was in my phone not their system. So like so many other fools I listen to their lies got a new phone signed a new contract same problem no service and just getting worse every year. Hear the same story as everybody else ( that's the first we've heard of that problem we've had no other complaints) lol even when a friend of mine and I both called in within an hour of each other. I've been with this company since before it was AT&T well no more shopping for a new phone carrier. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ATTTimCS

Employee

 • 

231 Messages

4 years ago

Hi @Warren17.  We currently don't have an estimated launch date for the Note 5, but we definitely know what an important feature this is and are working to get as many devices going as possible.

 

Thanks

 

Tim, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTTimCS

Employee

 • 

231 Messages

4 years ago

Hi @Us1cam.  I'm really sorry you and your friend had such a negative experience with your service.  I know it may not feel like it, but as a 17 year employee, I promise that I absolutely do value you being a loyal AT&T customer for so long.

 

I'm sure you've called in to troubleshoot already, but if you're ok with it, we'd like to reach out to make sure we don't have any other options until we launch Wi-Fi Calling on your device.  We will PM you shortly.

 

Thanks

 

Tim, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question