Contributor
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19 Messages
ATT Wi-Fi calling lost after adding second eSim
Hi All!
While overseas I have iPhone with dual eSim, one of each is ATT with Wi-Fi calling supported,
When the second was travel data only , ATT Wi-Fi calling worked fine on Wi-Fi, but then it was replaced with local eSim that set as primary voice and data. Both plans support Wi-Fi calling. In this case ATT line roams as expected and but lost ability to use Wi-Fi calling. It is enabled, but if airplane mode is on instead of connecting to ATT Wi-Fi it shows nothing, even no message of no service while line goes to Wi-Fi calling with no issues.
so now it is:
eSim ATT, Wi-Fi calling on, data roaming off - CANT CONNECT TO WI-FI CALLING , does not even show the line exist, see picture above - A line
esim Local Carrier, Wi-Fi calling on, primary for voice, primary for data, data roaming on -Wi-Fi calling works fine - N line
tried turn it on and off with no luck.any help would be appreciated.
thank you
ATTHelp
Community Support
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225K Messages
6 months ago
Hello AndySich, let's get you pointed in the right direction for support while outside the United States.
To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat https://www.att.com/contactus/index/wireless.html?tab=1
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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sandblaster
ACE - Expert
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64.6K Messages
6 months ago
That’s probably the reason. Try setting the ATT line back to primary and see if WiFi calling once again works.
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AndySich
Contributor
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19 Messages
6 months ago
switching default line did not help. Even putting only ATT line did not help
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ATTHelp
Community Support
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225K Messages
6 months ago
Hello, AndySich, we're here to address your Wi-Fi calling issue.
Since you indicated that were overseas recently and to best serve you, regarding your inquiry, please call +1.314.925.6925 (free from device) or chat:
https://www.att.com/contactus/index/wireless.html?tab=1
We'll be here if you have any further questions or concerns. Thanks so much for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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AndySich
Contributor
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19 Messages
6 months ago
Nelson - I am with AT&T help already 3 days in the row, no luck :(
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