AT&T Visual Voicemail Not Working - Solutions from the Community
Learn what you can do to get the visual voicemail app working again
Some time ago I bought a new phone and transferred my pictures, video, notes, and apps. Everything looked and worked great. I didn’t notice it initially, but Visual Voicemail wasn’t working. After a couple of days, the app mysteriously started working; I think it needed time to sync up. While my experience was different and I didn't have to do much, I know that is not the case for some of you. Below you'll find troubleshooting steps to get visual voicemail working again.
Things you can do
The app needs to talk directly to the network
Let the app sync to the network. To do this, you’ll need to disable Wi-Fi which will allow the phone to sync to the wireless network. You may need to restart the device or toggle airplane mode as well. If your phone is on Wi-Fi, it may prevent it from receiving network updates. Please note, good AT&T coverage is important.
Restart your device
In some instances, restarting the device can fix some app issues. You may need to power it down for one full minute.
Reset your password
Just sign into your account and reset your password. This can also refresh any backend issues.
Refresh the app - Android Only
While in the app, tap the menu (3-dots) and tap refresh.
Reset the network
Visit our device help page to learn how to reset the network. Make sure to follow the instructions to reset the network only. DO NOT RESET THE DEVICE.
If your visual voicemail inbox is full, it may not get new messages. You'll need to delete older messages you do not need.
Close all apps
Some apps may be interfering with visual voicemail. Once all apps are closed, try again.
Make sure call forwarding is not enabled
When call forwarding is enabled, it bypasses the normal route for the call which ends at voicemail. If you're not sure how to do that, check out our call forwarding page, select your device, and follow the instructions.
Other helpful links and things to know
- AT&T Visual voicemail is only supported on AT&T Branded devices. If you brought your device from another carrier, it may not work
- Need to set up visual voicemail? Just select your device and follow the instructions.
- Low Signal? Learn the reason behind the low signal
- Is the tower down? Check now
ChrisZ, AT&T Community Specialist
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