Get the myAT&T app
ATTHelpForums's profile
Community Support

Community Support


2.7K Messages

Monday, April 17th, 2023 3:46 PM

AT&T Visual Voicemail Not Working - Solutions from the Community

Learn what you can do to get the visual voicemail app working again

Free Sound Wave vector and picture
Some time ago I bought a new phone and transferred my pictures, video, notes, and apps. Everything looked and worked great. I didn’t notice it initially, but Visual Voicemail wasn’t working. After a couple of days, the app mysteriously started working; I think it needed time to sync up. While my experience was different and I didn't have to do much, I know that is not the case for some of you. Below you'll find troubleshooting steps to get visual voicemail working again. 

Things you can do

The app needs to talk directly to the network

Let the app sync to the network. To do this, you’ll need to disable Wi-Fi which will allow the phone to sync to the wireless network. You may need to restart the device or toggle airplane mode as well. If your phone is on Wi-Fi, it may prevent it from receiving network updates. Please note, good AT&T coverage is important. 

Restart your device

In some instances, restarting the device can fix some app issues. You may need to power it down for one full minute. 

Reset your password

Just sign into your account and reset your password. This can also refresh any backend issues. 

Refresh the app - Android Only

While in the app, tap the menu (3-dots) and tap refresh.

Reset the network

Visit our device help page to learn how to reset the network. Make sure to follow the instructions to reset the network only. DO NOT RESET THE DEVICE. 

Delete Message

If your visual voicemail inbox is full, it may not get new messages. You'll need to delete older messages you do not need. 

Close all apps

Some apps may be interfering with visual voicemail. Once all apps are closed, try again. 

Make sure call forwarding is not enabled 

When call forwarding is enabled, it bypasses the normal route for the call which ends at voicemail. If you're not sure how to do that, check out our call forwarding page, select your device, and follow the instructions. 

Other helpful links and things to know

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Community Support


2.7K Messages

10 months ago

Is Visual Voicemail not working? Check out the solutions above. 

ChrisZ, AT&T Community Specialist 

New Member


2 Messages

6 months ago

I have a Samsung S22.  I have tried all the above, talked with ATT advanced support for hours.

status:  I can get the VVM to reset fine, but as soon as someone leaves a voicemail, the VM lands in the ATT system but the app 1)does not refresh automatically, 2)when I refresh manually, I get the:

"contact customer support 800-922-024 and tell them the error code is 9999" .

So I am told this is an issue if the 'phone number' was an old Verizon number?  ( which it wasn't as I have had this phone number for like ever ). 

FYI the number of digits in the password was a real issue.

FYI resetting the Cache and Storage as outlined in other posts will at least pull the VM's down from the system so one can visually see them and listen to them but this will only work until someone tries to leave another VM when the system locks up again.

Regardless, it is still unresolved, with no solution on the horizon, except for Verizon? (ha). 

Community Support


229.4K Messages

6 months ago

Hello, @archtectlen,This is not the experience we want you to have with your Voicemail, we are here to help!  


Based on the information provided, we'd like to carry this over in a DM to take a closer look into things. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 


Looking forward to speaking with you. 


Diajhanae, AT&T Community Specialist

New Member


3 Messages

5 months ago

When accessing my VVM, it shows no voicemails. I select refresh and I get a message "your visual voicemail is locked to to too many unsuccessful logon attempts"   It was my mistake because i was entering the wrong password.  I have one pw for visual voicemail and one for direct access voicemail.  How do I get my visual voicemail UNLOCKED???  I try to change password to 8 digit number and get 2 messages. one says  "temporary system error please try again after some time" and another message at top of screen says "user is blocked"


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.