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Tutor

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4 Messages

Fri, Dec 28, 2018 4:00 PM

ATT Thanks App Login Doesn’t Work

I continuously try to log into the ATT App using my ATT username and correct password. I receive an error message every time. Any solutions?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Hello @Buchansam

Thanks for posting back with steps taken, and the results. Can you log in to the myAT&T app using the same user ID? Please try, then post back with confirmation.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Hello there @Buchansam!

 

Try resolving your experience by clearing the app data and cache before uninstalling and re-installing the app.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

Thank you so much for the reply.  I did exactly what you suggested and I am still having the same log-in issues.

Tutor

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4 Messages

a year ago

Thanks for the reply. I just successfully signed into the myAT&T app with my username and password. 

Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Thanks for the update, @Buchansam!

 

For any errors in the ticket redemption process, feel free to contact customerservice@movietickets.com.


Certain tickets might be irredeemable due to the lack of supply for those tickets which are limited. The number of available tickets each week may vary and is set at AT&Ts sole discretion.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

Thanks but the issue wasn’t resolved. I was able to sign into the MyAtt app however I still get an error message when I try to sign into the ATT thanks app.

Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Hi @Buchansam!

 

In order to look into your case in more detail I'm sending you a private message (PM) from ATTCares which you can find simply by clicking the Forums Inbox. Please respond to that message and verify your requested account details.


I look forward to assisting you!


Lar, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I just got service with AT&T yesterday since yesterday I have been trying to login into my AT&T thanks app and the watch tv app with no success. Is the same login information used for my AT&T? 

Contributor

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1 Message

8 months ago

I am also having this same issue. I can log into the my AT&T app just fine. 

Contributor

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1 Message

7 months ago

I keep getting error 401 on at&t thanks app. I have had this app from the first day I signed up and my service has not changed. Why is this app not working? 

Tutor

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3 Messages

5 months ago

I can’t get past the authentication when trying to login to the att thanks app. Help please.

Contributor

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1 Message

5 months ago

Oddly, I had the same issue but when I got to the "incorrect password" page, the web page displayed this number  855.741.0967 and not my own cell number that I had previously added  Has the login page been hacked?  I am concerned that I am sending my password to another another hacked account.

Contributor

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1 Message

4 months ago

I cannot log into my ATT thanks  App.  I recently left ATT as a wireless customer but am still with Direct Tv

Mentor

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28 Messages

4 months ago

Yeah Lar, what about the gift cards that are never available??? Same excuse ?

Mentor

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28 Messages

4 months ago

Because it's some scam through AT and T. It hasn't worked in years based on posts from unhappy customers.

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