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Fri, Dec 28, 2018 4:00 PM
I continuously try to log into the ATT App using my ATT username and correct password. I receive an error message every time. Any solutions?
a year ago
Hello @BuchansamThanks for posting back with steps taken, and the results. Can you log in to the myAT&T app using the same user ID? Please try, then post back with confirmation.Kenneth, AT&T Community Specialist
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Hello there @Buchansam!
Try resolving your experience by clearing the app data and cache before uninstalling and re-installing the app.
We hope this info helps!
Lar, AT&T Community Specialist
Thank you so much for the reply. I did exactly what you suggested and I am still having the same log-in issues.
Thanks for the reply. I just successfully signed into the myAT&T app with my username and password.
Thanks for the update, @Buchansam!
For any errors in the ticket redemption process, feel free to contact firstname.lastname@example.org.
Certain tickets might be irredeemable due to the lack of supply for those tickets which are limited. The number of available tickets each week may vary and is set at AT&Ts sole discretion.
Thanks but the issue wasn’t resolved. I was able to sign into the MyAtt app however I still get an error message when I try to sign into the ATT thanks app.
In order to look into your case in more detail I'm sending you a private message (PM) from ATTCares which you can find simply by clicking the Forums Inbox. Please respond to that message and verify your requested account details.
I look forward to assisting you!
I just got service with AT&T yesterday since yesterday I have been trying to login into my AT&T thanks app and the watch tv app with no success. Is the same login information used for my AT&T?
8 months ago
I am also having this same issue. I can log into the my AT&T app just fine.
6 months ago
I keep getting error 401 on at&t thanks app. I have had this app from the first day I signed up and my service has not changed. Why is this app not working?
5 months ago
I can’t get past the authentication when trying to login to the att thanks app. Help please.
4 months ago
Oddly, I had the same issue but when I got to the "incorrect password" page, the web page displayed this number 855.741.0967 and not my own cell number that I had previously added Has the login page been hacked? I am concerned that I am sending my password to another another hacked account.
I cannot log into my ATT thanks App. I recently left ATT as a wireless customer but am still with Direct Tv
Yeah Lar, what about the gift cards that are never available??? Same excuse ?
Because it's some scam through AT and T. It hasn't worked in years based on posts from unhappy customers.