New Member
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1 Message
Att is a terrible company
I recently returned a damaged phone in Sept 2023. Att said they never got it and charged me the fee of 220. And told me my insurance was going to go up bc I was high risk now. I have never NOT returned a damaged phone. I've been with them for 17 years. Not anymore! A muti billion company is not going to scam me for 220. They package has showed in Transit since Sept 8 2023. I mailed your broke phone. If att can't chalk up 200 for a customer who has always paid they're bill and always returned any device that was suppose to be returned. They can rip someone else off!
JefferMC
ACE - Expert
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31.4K Messages
2 months ago
Congratulations on your successful time travel back from this upcoming September.
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sandblaster
ACE - Expert
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62.9K Messages
2 months ago
Presuming you meant Sept 2022, not 2023, it’s not ATT saying they never got it or ATT charging the $220, it’s Asurion, the insurance company. If you do switch to a different carrier and buy insurance, you still get Asurion. Just like your monthly premium, ATT just puts the charge on the bill. If you have the tracking information, file an FCC or BBB complaint to escalate to corporate.
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