New Member
•
4 Messages
Att cloud app not working
Hello,
I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures.
Phone Samsung s21ultra on the latest software
ATTHelp
Community Support
•
215.5K Messages
4 months ago
Hello, @RamiroBond. Thank you for making us aware of this situation regarding your AT&T Cloud app not working properly.
You have done quite a bit of good troubleshooting steps. We have a few questions:
Hereis some information about AT&T Cloud and App Troubleshooting specific for your device!
We look forward to hearing back from you so we can continue assisting you!
TT, AT&T Community Specialist
0
0
RamiroBond
New Member
•
4 Messages
4 months ago
No error, app just stuck loading, weather i click log in, sign up, or log in from prepaid, the app is stuck.
This is on my home wifi network and also on att 5g network. Same issues
0
0
ATTHelp
Community Support
•
215.5K Messages
4 months ago
Thanks for clarifying, @RamiroBond. We're going to find another resource for you regarding your AT&T Cloud app.
If you can, you can try checking on the AT&T Cloud website and see if you can log into your account from there.
We're still going to be here to assist you and make sure you can use the app as you intended.
Tony, AT&T Community Specialist
0
0
RamiroBond
New Member
•
4 Messages
4 months ago
0
0
RamiroBond
New Member
•
4 Messages
3 months ago
Hello,
It's been a month and i still can't access my files from my phone.
Any updates?
0
0