Att cloud app not working

Hello, @RamiroBond. Thank you for making us aware of this situation regarding your AT&T Cloud app not working properly. 

You have done quite a bit of good troubleshooting steps. We have a few questions:

1. Are you using the app over the network connection or are you using Wi-Fi?
2. Are you seeing any error messages?

Hereis some information about AT&T Cloud and App Troubleshooting specific for your device!

We look forward to hearing back from you so we can continue assisting you!

TT, AT&T Community Specialist

No error, app just stuck loading, weather i click log in, sign up, or log in from prepaid, the app is stuck.

This is on my home wifi network and also on att 5g network. Same issues

Thanks for clarifying, @RamiroBond. We're going to find another resource for you regarding your AT&T Cloud app.

If you can, you can try checking on the AT&T Cloud website and see if you can log into your account from there.

We're still going to be here to assist you and make sure you can use the app as you intended. 

Tony, AT&T Community Specialist

Hello,

It's been a month and i still can't access my files from my phone.

Any updates?