Miked's profile

New Member

 • 

4 Messages

Mon, May 16, 2022 10:40 PM

ATT Cingular Flip 2 CALL LOG

Second attempt to get a relevant answer.

My initial post follows.  The steps outlined in the response were

almost exactly how I came to the conclusion that there is currently

no useful information on this topic.  There is nothing in the User

Manual that references the capability to edit the call log but that

capability exists and does allow entries to be deleted. 

The issue is that deleted entries reappear after an indeterminate

time (minutes to hours).  Are they stored online?  Is there a time or

numeric limit?  What is the point of having a capability if no information

exists on how to use it?  Or is it an 'Undocumented Feature'?

I there a Guru somewhere who can answer the question?

Thanks:

Miked

ATT Cingular Flip 2:  Phone icon, Call Log, Options, Edit Call Log

When call log entries are deleted from the phone they reappear

within a few hours to a few days.  I have deleted the same log

entries four times and each time they have reappeared.

How do I permanenty delete log entries from the phone?

Accepted Solution

Official Solution

ATTHelp

Community Support

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192.1K Messages

1 m ago

We understand you want an actual solution to your call log inquiry, @Miked

 

We're here to inform you that there's only one method to deleting an entry in your call log and you're already aware of it. The next step would be to perform a factory reset:

  • From the home screen, press the OK button.
  • Press the directional buttons to navigate to and highlight the Settings app, then press the OK button.
  • Press the left or right directional buttons to navigate to the Device tab, then navigate to and select Device Information.
  • Navigate to and select Factory Reset.
  • Press the right option button to select Reset.

****Note: A factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.

 

Keep us updated on how this works for you. 

 

Sydne, AT&T Community Specialist

New Member

 • 

4 Messages

1 m ago

To all and sundry:


Perhaps I was not clear enough in my initial post.  I failed to specify
that I want to delete selected entries such as callers that appear in
my contact list and spam calls.  

To suppose that a factory reset is an acceptable solution to what appears
to be simple problem is NOT an acceptable solution.

Yesterday afternoon I deleted all entries from Jan 2022.
They were still gone that night but were back next morning.

My questions remain:  Where did they go, why did they come back,
and how do I make them go away forever.

Are We Having Fun Yet?
MikeD

ATTHelp

Community Support

 • 

192.1K Messages

1 m ago

Let's work together to figure out a solution to your call log inquiry, @Miked

 

There are a couple of other steps which may help resolve your experience: 

  • First, check the memory card slot and make sure there isn't a MicroSD card stored in the device. You'll want to remove the memory card if one is available. 
  • Next, try deleting the entries again then turn off the device for several seconds then back on to see if this helps with a permanent solution. 

Please continue to keep us updated here! 

 

Sydne, AT&T Community Specialist

New Member

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4 Messages

1 m ago

No SD card

Deleted Jan 2022,  powered down, had an adult beverage,  powered up.  The little devils are back!!

ATT Cingular Flip 2 User Manual, no info on call log at all.

Tried deep diving the following sites,  No luck.

https://us.alcatelmobile.com/att-phones/

https://www.kaiostech.com/help-center/category/troubleshooting-and-other-questions/device-issues-2/

MikeD

ATTHelp

Community Support

 • 

192.1K Messages

1 m ago

We want to help you remove your call logs permanently, Miked.

 

Let’s meet in a Direct Message, so we can get your call logs gone for good. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, you can try our device support tool for help.

 

We look forward to meeting you in a DM to help you get rid of those call logs. 

 

Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

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