att armor calls

Hello there @jkelsoe let's shed some light on our Call Protect and Active Armor.

We’ve combined both our security apps into one app for both call and data protection. The features and settings you use in Call Protect are now in the AT&T ActiveArmor^SM mobile security app.

Here’s where to get the app:

• AT&T Mobile Security in the App Store
• AT&T Mobile Security in the Google Play Store

Once you’ve accepted the Terms & Conditions, you can access your call features. Just open the app and choose Calls to access your call logs and more. Don’t forget to uninstall the AT&T Call Protect app.

We hope this helps for you in the future. Thank you for reaching Community Forums

Ashley, AT&T Community Specialist

This generic answer did not address my problem. the call function will not activate after I have done everything below. 

Let's look into additional tips to resolve your Call function with Active Armor @jkelsoe.

First make sure that you have deleted the Call protect app and have the following requirements in order for the app to function properly. To use AT&T ActiveArmor mobile security, you must have:

• AT&T Wireless or AT&T PREPAID service
• iPhone 6 or newer with iOS version 12+ or higher or an Android smartphone with OS 11+ or higher purchased through AT&T
• HD Voice enabled-  • HD Voice-capable smartphone

none of these steps worked. it says I am not on the ATT network. But I have a wireless plan with ATT

call protect worked. Will it continue to be available?

Based on your Call and Active Armor concerns, we want to get you into a DM to go over a few troubleshooting steps @jkelsoe. Check the message icon in the upper portion of the page and reply. 

In the meantime, we want to include some steps that may resolve your call experience. 

• What is the Make and Model of your device? This will help with personalized solutions for your device. 
• Have you Uninstalled the Call protect app? The reason we ask is that the call protect app will need to be removed in order for the Active Armor feature to take affect. 
• What were the results of the troubleshooting link provided above? This will help determine the steps you have already tried to assist with finding the root cause. 

Gather the above information and reply back to us in a Direct Message. We will get started figuring out to the root cause and work towards a solution. Again, keep an eye out of for the DM. 

Alasani, AT&T Community Specialist