Asurion delivery (AT&T Right to You) - Horrendous Service
I ordered an iPhone 15 from an AT&T store over the weekend and was told that it could either be shipped to my house or hand delivered through AT&T Right to You, both for free. Since the mail tends to lose items, I chose Right to You. The phone was ordered on Sunday afternoon, and I chose the delivery window of 10AM-noon on Wednesday. I woke up Wednesday morning to a text stating my delivery had rescheduled for 6PM-8PM that night. Annoying but manageable.
Just before 6PM, I get a call from the driver stating that someone had backed into their car and that they would have to reschedule because he needed to make an insurance claim. I said that my delivery window was for another 2 hours, so did they still have time to make the delivery or would it be possible for another driver to make the delivery instead? He said he would "work on that right now" but I never received a call back.
This morning, I called Asurion to reschedule delivery for today, but they said, "we do not have any slots available today." I don't understand how a missed delivery due to their problems is forcing me to wait another 2 days as the only option where I would be home was Friday from 6PM-8PM. The original driver had also told me they could just drop the phone on my porch or in my mailbox, but Asurion corrected him stating that I had to be present. I reached out to the store, and they said they couldn't do anything because it was a third-party delivery service.
The whole process is a mess and after reading the other Asurion reviews on here, I wish I had never chosen the home delivery option. Hopefully my phone arrives as promised tomorrow evening!