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Community Support

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2.4K Messages

Mon, Nov 27, 2017 2:26 PM

App Not Working - Solutions From AT&T Community Forums

App Troubleshooting App_Trouble.jpg

 

If an app isn't working, try the following solutions:

 

  • Force close the app and relaunch it.
  • Reset the device.
  • Delete cache in the app - varies on phone, browser or device operating system.
  • Uninstall and reinstall the app
  • Download the latest software/ OS for your phone or tablet.
  • Report/post a review in the app store - some programmers check it for feedback
  • Restore your phone - you may lose pictures and other data if this is performed so make sure to back them up.

 

Did you download an app recently? 

If you notice a particular app not working after installing or updating another app, there may be conflict. Try deleting or disabling them. Some 3rd Party Apps (non-AT&T apps) may not be optimized for the latest OS. AT&T does not control if or when these 3rd party apps will be updated.

 

Firmware Updates

If you're having issues after a firmware update, it can take time for the app developers to deploy a patch. We recommend posting feedback via the App Store. Please note, some OS updates may affect AT&T apps. Our teams address these issues as quickly as possible as with most developers. 

 

Note: If the app is causing issues with your device, we recommend discontinuing use. 

 

Rooted Or Jail-broken Devices

Most apps are defaulted to work with the latest OS. If you are using an app on a rooted device and you are experiencing problems, we highly recommend using the OS the phone came with/ designed for. Developers do not optimize their apps to run on Jailbroken devices

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

 • 

2.4K Messages

2 years ago

Are you having trouble with an app? Is an app not downloading? Check out our troubleshooting tips above to learn what may be the cause and how to address it. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

2 years ago

My app has stopped preparing or downloading for on the go watching on my s5

Contributor

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1 Message

2 years ago

I don't know if you can help me with my problem or not, my Samsung S8 plus has so much advertisement pop ups that it is difficult for me to text because they keep popping up, How can I remove them? 

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