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Markr1954's profile

New Member

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2 Messages

Tuesday, May 10th, 2022 6:28 PM

Allowing certain numbers in Call Protect

I use the Active Shield/Call Protect app on my Android phone. How do I allow certain numbers to ring through that are identified by the app as Spam/Nuisance so that I can receive the call? I have made the number a Contact, but calls are still being sent directly to voice mail.

Community Support

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232.2K Messages

2 years ago

Let us help you manage the calls that are being blocked through your ActiveArmor app, @Markr1954.

 

If the app is inadvertently blocking wanted calls; you'll need to adjust your settings in AT&T ActiveArmor mobile security and make sure the number isn't listed on your personal block list. 

 

You can also submit a request to have the number removed from the spam list. 

 

Please keep us updated on how this information helps! 

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I resolved it by allowing Spam calls instead of sending it to voicemail. I was looking for this setting in the wrong place, as it turns out!

Community Support

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232.2K Messages

2 years ago

We appreciate the update, @Markr1954

 

Glad to hear you were able to get this resolved! Please don't hesistate to reach out to our Community Forums if you ever need help in the future. 

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

1 year ago

I am having this same issue

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