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dora_mike's profile

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Thursday, May 25th, 2023 6:16 PM

Active armor spam notifications

How can notifications be stopped in the AA mobile app?

 If a configuration does not exist, ATT needs to take this request to their developers and create the configuration and update their app. 

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Community Support

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229.5K Messages

9 months ago

Hello, dora_mike, we're here to help with stopping the spam notifications with your ActiveArmor app. 

 

Our first recommendation would be to use this resource to troubleshoot the app

 

Fix iPhone app update issues

If the ActiveArmor mobile security app doesn’t update properly from the App Store, try this:
  1. Go to Settings on your device and tap General.
  2. Tap Software Update and make sure you have the latest version. If you don’t, update it now.
  3. Close settings and open the App Store.
  4. Tap Updates, and select Update next to AT&T ActiveArmor mobile security app.

Fix Android app update issues

If the Mobile Security app doesn’t update properly from the Google PlayTM Store, try this:
  1. Tap Settings.
  2. Find your running apps and tap Google Play.
  3. Tap Clear Cache and then Force stop.
  4. Search for the AT&T ActiveArmor mobile security app in Play Store.
  5. Tap Update.
If that didn’t work, you may have to clear more settings:
  1. Tap Settings then Application manager/Apps.
  2. Scroll to the All section and tap Google Services. (It may say Google Services Framework, Google Connectivity Services, or Google Play Services.)
  3. Tap Clear Data and then Force Stop.
  4. Go back to the list of apps under your device settings and select Google Play Store.
  5. Tap Clear Data, then Force Stop.
  6. Turn your phone off and back on. (This is important!)
  7. Open the Play Store and try updating the AT&T ActiveArmor mobile security app again.

 

Please let us know if this helps. Thanks so much for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

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