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CindyDgz's profile

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Sunday, June 11th, 2023 6:09 AM

5G Not impressed!

I just bought a TCL 5G Android phone. I haven't yet figured it out. But making a phone call is simple. So, I grab my phone, hit the phone icon and it didn't have a "Keypad" option! I hit settings on the phone app found FDN Pin2 needed. It's giving me 10 tries. I have 9 left. Please help this simple woman who remembers the rotary phone that weighed 10 pounds!?!

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Community Support


229.8K Messages

9 months ago

Hello CindyDgz, we're here to help with your TCL 5g.


What is the FDN code? Fixed Dialing Number (FDN) is a service mode of a GSM mobile phone's SIM card. Numbers are added to the FDN list, and when activated, FDN restricts outgoing calls to only those numbers listed, or to numbers with certain prefixes.
To find the Pin Unlock Key (PUK) you can follow these steps;
  • Go to Account overview.
  • If you have more than one account, select wireless from the dropdown at the top.
  • Select My wireless.
  • Under MY DEVICES & FEATURES, scroll to and select the device that needs a PUK code.
  • Select Manage device & features.
  • Under See device options, select Get your PIN unlock key (PUK).
  • The PUK and instructions for your device display.
  • If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
  • Enter the eight-digit PUK code in your device.
  • Select OK/Yes.
  • Follow the prompts to create a new PIN code.

I hope this was helpful. If you have any further questions or concerns, please don’t hesitate to reach back out. Have a great day!


Thanlk you for visiting AT&T Communtiy Forums!


Carlton, AT&T Community Specialist 

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