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New Member

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40 Messages

Mon, Dec 20, 2021 6:32 PM

4G S8 to be disconnected with 3G shutdown - here is what you can do

If you own a Samsung S8 starting with model number G955U or G950U, and you have received a text/letter from AT&T saying they will disconnect you in February for using a 3G phone, take note.

FIRST: Your phone is 4G and should is supported. Samsung has confirmed this for me and showed me an AT&T web page that doubly confirms it (see https://www.att.com/device-support/article/wireless/KM1273778/Samsung/SamsungG955U/).

SECOND: AT&T is ignoring complaints about unilaterally disconnecting 4G phones under the guise of dropping 3G service. Some are speculating that AT&T is railroading you into upgrading your phone when it is not necessary.

THIRD: You should make your concerns heard by the following interested parties:

SAMSUNG: They should be concerned that AT&T is misinforming customers about Samsung product capabilities. Here is a shortcut to voicing your concern https://www.samsung.com/us/support/contact/?model=N0022597&topic=SYM0000442

FTC: Since AT&T is providing customers fraudulent information, telling the Federal Trade Commission about it will get a response. Visit https://reportfraud.ftc.gov/#/form/main?pid=B

FCC: Since AT&T rents the public airwaves, and since the FCC has many consumer protection rules, they too should be made aware at https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Be sure to note that (a) you have a 4G phone, (b) AT&T is incorrectly identifying it as 3G and (c) is preparing to kill your service in February (and maybe scaring you into upgrading).

New Member

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12 Messages

11 months ago

This was the exact description from the site where I bought it. Yes, I suppose we should all expect to be cheated, but really! 99 out of 100 would not suspect something is wrong. I probably know more about this stuff than at least 75 percent of the population and am certainly not the only one to get tricked. 

We don't all have 100 hours a week to spend learning every facet of this stuff so I resent you calling me an (Edited per community guidelines) and an ignoramus. 

I just happened to cut and paste this description in my files from august 2020: So you tell me why I should have suspected a plot from what I thought was a reputable store (not some guy on Amazon).

"Galaxy A51 Unlocked 4G LTE - Prism Crush Black Smartphone; GSM; 4 GB RAM/128 GB Storage; 6.5'' AMOLED Display; 48 Megapixel + 12 Megapixel + 5 Megapixel Camera + 5 Megapixel Camera; Android 10; Dual Nano SIM" 

(edited)

New Member

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40 Messages

11 months ago

That is the core problem, GLIMMERMAN76. AT&T is (stupidly in my opinion) disconnecting 3G in the same month as Samsung's flagship[ release. Odds are I will buy an unlocked S22, but won't even make that decision until the specs are released, which may be after AT&T pulls the 3G plug.

As I said in my letter to the AT&T CEO, this was monumentally bad scheduling. It should have occured between the typical Feb Samsung and fall Apple releases.

Fl_retire

ACE - Professor

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2.7K Messages

11 months ago

@guyshomenet2. Blame Samsung for changing the release date after AT&T made their 3G shutdown announcement in 2020. 

Samsung typically launched its S-series phones in March, but it bucked that trend in 2021 by launching the S21 line in January. The company typically follows a 12-month cycle of updating its handsets so it's possible the S22 could be announced in January, as well.

(edited)

GLIMMERMAN76

ACE - Expert

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23.5K Messages

11 months ago

Unpacked for the s22 is in Feb.  With end of Feb launch

New Member

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40 Messages

11 months ago

Thanks GLIMMERMAN76. I knew that already. The missing pieces are (a) what date does AT&T plan on shutting off 3G (they only say "February" in the horrific communications) and what will Samsung's actual lead time be to deliver?

Given that I am a caretaker for my mom, have to travel extensively because of that, and need unquestioned cellular reliability, this AT&T induced fiasco and their lack of communications professionalism borders on criminal.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

11 months ago

It's not atts problem you want to wait for the s22. That's on you.  Buy a 39 dollar prepaid phone and use that till you get the 22.  I can tell you the unlocked s22 may be delayed to market.  What I have seen is the carrier version could launch first do to chip shortages.

New Member

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40 Messages

11 months ago

"Buy a 39 dollar prepaid phone and use that till you get the 22."

When you have an Alzheimerr's stricken mom, who still remembers your cell number and calls during the recurring confusion panics, having a whole different number doesn't cut it. Same if her doctors are trying to find me.

AT&T, when is the "similar" phone arriving?

GLIMMERMAN76

ACE - Expert

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23.5K Messages

11 months ago

Say what?  You move your Sim card to the 39 dollar phone and your phone number moves.

ACE - Sage

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102K Messages

11 months ago

@GLIMMERMAN76

    It's not like this is the first time we've had to explain that the phone number and account information is entirely on that tiny little cardboard and metal chip that is called a SIM card. That it's not on the phone (and never was). 

It's as simple as removing the SIM card and putting it into another compatible phone automatically moves number and service to that other phone.   

https://kwikboost.com/blog/the-history-of-sim-cards/

(edited)

New Member

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40 Messages

11 months ago

Thanks gents. With GLIMMERMAN76's original suggestion, I thought he was advising a pre-paid burner phone.

Anyway, rather than blow money on anything that might induce even more support drama, I'll just hound AT&T to fulfill their promise (one throat to choke).

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