AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Get the myAT&T app
G

New Member

 • 

40 Messages

Mon, Dec 20, 2021 6:32 PM

4G S8 to be disconnected with 3G shutdown - here is what you can do

If you own a Samsung S8 starting with model number G955U or G950U, and you have received a text/letter from AT&T saying they will disconnect you in February for using a 3G phone, take note.

FIRST: Your phone is 4G and should is supported. Samsung has confirmed this for me and showed me an AT&T web page that doubly confirms it (see https://www.att.com/device-support/article/wireless/KM1273778/Samsung/SamsungG955U/).

SECOND: AT&T is ignoring complaints about unilaterally disconnecting 4G phones under the guise of dropping 3G service. Some are speculating that AT&T is railroading you into upgrading your phone when it is not necessary.

THIRD: You should make your concerns heard by the following interested parties:

SAMSUNG: They should be concerned that AT&T is misinforming customers about Samsung product capabilities. Here is a shortcut to voicing your concern https://www.samsung.com/us/support/contact/?model=N0022597&topic=SYM0000442

FTC: Since AT&T is providing customers fraudulent information, telling the Federal Trade Commission about it will get a response. Visit https://reportfraud.ftc.gov/#/form/main?pid=B

FCC: Since AT&T rents the public airwaves, and since the FCC has many consumer protection rules, they too should be made aware at https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Be sure to note that (a) you have a 4G phone, (b) AT&T is incorrectly identifying it as 3G and (c) is preparing to kill your service in February (and maybe scaring you into upgrading).

New Member

 • 

12 Messages

11 months ago

Well, it should not have been sold here if it was slated to stop working in a little over a year. It is actually a decent phone, but not if I cannot use it and basically have to chuck it in the garbage after light use. 

ACE - Sage

 • 

102K Messages

11 months ago

@Mothra67

I'm going to be blunt, not to be rude: if you are not tech Savvy enough to know what you are buying, then do not buy a phone on your own from a third-party. Someone who does not know the difference shoe to only buy a phone directly from the carrier or from Apple here in the USA.   

New Member

 • 

12 Messages

11 months ago

What difference would be detectable by anyone other than whoever built the thing. And yes you are rude because am a lot more knowledgeable than most people. So (Edited per community guidelines).

(edited)

Fl_retire

ACE - Professor

 • 

2.7K Messages

11 months ago

@Mothra67 You are is the same situation that some  tourists will be in when they arrive with similar phones without VoLTE HD voice. 

New Member

 • 

40 Messages

11 months ago

The $64K question is when are the underwhelming "similar" phones arriving? With 18 days left before February (the hopelessly vague description AT&T provided for the end of 3G), I have (a) not seen one or (b) received notice of when to expect it.

GLIMMERMAN76

ACE - Expert

 • 

23.5K Messages

11 months ago

You may not get one.  They did not send them to everyone.

New Member

 • 

40 Messages

11 months ago

Thanks GLIMMERMAN76, but the AT&T letter sitting on my desk says they are sending one. Just ZERO details about when, and I had to beat it out of AT&T what substandard "similar" phone they intended to send.

ACE - Sage

 • 

102K Messages

11 months ago

@Mothra67   well I won't apologize for blunt again.   You in fact did not know what you were doing, or you woukd have bought a US model, by its model number.  

GLIMMERMAN76

ACE - Expert

 • 

23.5K Messages

11 months ago

@guyshomenet2 

I would not wait for Att..  I would just go buy the phone you want.

Fl_retire

ACE - Professor

 • 

2.7K Messages

11 months ago

@Mothra67 US Samsung models since the S5 have had the capability for HD Voice and VoLTE. Apple deployed an IOS update to enable my old iPhone 6 to have HD Voice and VOLTE. 

https://www.digitaltrends.com/mobile/enable-hd-voice-iphone/



Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.