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New Member

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40 Messages

Mon, Dec 20, 2021 6:32 PM

4G S8 to be disconnected with 3G shutdown - here is what you can do

If you own a Samsung S8 starting with model number G955U or G950U, and you have received a text/letter from AT&T saying they will disconnect you in February for using a 3G phone, take note.

FIRST: Your phone is 4G and should is supported. Samsung has confirmed this for me and showed me an AT&T web page that doubly confirms it (see https://www.att.com/device-support/article/wireless/KM1273778/Samsung/SamsungG955U/).

SECOND: AT&T is ignoring complaints about unilaterally disconnecting 4G phones under the guise of dropping 3G service. Some are speculating that AT&T is railroading you into upgrading your phone when it is not necessary.

THIRD: You should make your concerns heard by the following interested parties:

SAMSUNG: They should be concerned that AT&T is misinforming customers about Samsung product capabilities. Here is a shortcut to voicing your concern https://www.samsung.com/us/support/contact/?model=N0022597&topic=SYM0000442

FTC: Since AT&T is providing customers fraudulent information, telling the Federal Trade Commission about it will get a response. Visit https://reportfraud.ftc.gov/#/form/main?pid=B

FCC: Since AT&T rents the public airwaves, and since the FCC has many consumer protection rules, they too should be made aware at https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Be sure to note that (a) you have a 4G phone, (b) AT&T is incorrectly identifying it as 3G and (c) is preparing to kill your service in February (and maybe scaring you into upgrading).

New Member

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9 Messages

9 months ago

As has been stated many times, the issue is not the 3G shutdown, which they heavily advertised.  The issue is the VoLTE requirement which they did not advertise at all.  And then many customers were notified with very little time.  To make matters worse, customer service reps would tell people that their phones were fine when they were not.  No reasonable person would say the customer could make an informed decision in an environment where ATT is giving incorrect information.

New Member

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5 Messages

9 months ago

My wife has the g95ou1 model and got all of the text alerts and a new phone shipped to her from AT&T.   As of TODAY - day after they shut off service the phone still works.  Is it going to stop working in the future?

New Member

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5 Messages

9 months ago

My wife has an S8 SM-g95ou1 - got the text messages from att that it will stop working, was sent a new very low end phone.   Today, the phone still works - fully functional.   When will it stop working?

ACE - Sage

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101.8K Messages

9 months ago

@bikerag

Dont look a gift horse.  

New Member

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12 Messages

9 months ago

@bikerag My wife got text message yesterday saying that, if she didn't do anything on her own, they would deactivate her phone and automatically activate the <sarcasm> very nice </sarcasm> replacement phone they sent her.

When she got home yesterday, I had her replacement phone from tmobile waiting and I had the tmobile rep transfer her number from att to tmob. As of this morning, she doesn't have to worry about anything in this thread any longer.

And, as to the comment above mine just now....many of the "replacement phones" are NOT gift horses.  Due to some things she does with the phone, for work, the replacement they sent would have caused performance issues for her and been a problem.

Oh, and I took a closer look at the replacement they had sent....the lcd screen was not even flush with the case.  I was able to push it in so it was...some "gift"

OttoPylot

ACE - Expert

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19.2K Messages

9 months ago

Enjoy your new service and phone.

JefferMC

ACE - Expert

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30.2K Messages

9 months ago

Oh, and I took a closer look at the replacement they had sent....the lcd screen was not even flush with the case.  I was able to push it in so it was...some "gift"

Sounds like it was worth every penny you paid for it.

New Member

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12 Messages

9 months ago

@JefferMC 

Almost.  I asked about returning it and they said keep it. So, now it is on me to properly dispose of it. It's worth LESS than free (to me).

ACE - Sage

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101.8K Messages

9 months ago

@NotChurMama

There are more than a few places that would really appreciate a donated phone. Phones are given  to battered women's shelters or similar types of shelters because they don't need a SIM card to call 911.

(edited)

New Member

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12 Messages

9 months ago

I can't believe this thread is still going but yeah. I took the free phone from Tracfone and it is not horrible. The big confusion for me was everytime I heard about 3G going the way of the dinosaur I thought it only applied to a flip phone I had more than six years ago. A fairly new A51 -- even if it is Mexican -- did not sound like a 3G phone to me (and I would never have known by looking at the serial number). It's done and I am over it. The Argentinian phone is now a camera running the lightroom app on wifi only. Just don't tell me I should have known by looking at a serial number in tiny print somewhere on the box. So thanks to whoever pointed that out to the smug @#0les on this board.

(edited)

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