
New Member
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5 Messages
3G migration trashing 4G phones
Why will AT&T not activate my phones' 4G Enhanced Services (IMS registration)? Alcatel Idol 4S, Sony Xperia XA2 Ultra
Considerable time has been spent (AT&T and many other sites) researching this topic including and 20 minutes on with AT&T support this afternoon.
With the network change, "3G migration", AT&T will force legitimate 4G devices into the bin - 4G devices that support (built into them) 4G Enhanced Services including 4G VoLTE.
AT&T is choosing to obsolete these devices for their customers instead of allowing the IMS registration necessary to activate the 4G Enhanced services.
While the list grows ever slowly, customers are left to wonder and wander.
After nearly 20 years with AT&T, unless I can get some comfort on this issue, I will "let my fingers do the walking" as I research other providers plans.
formerlyknownas
ACE - Sage
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105.6K Messages
3 years ago
You have two years before those devices are absolutely obsolete.
However the 3g shutdown is already happening and you may find they do not last until February of 2022. New phones produced for the United States, or North America, and with a u.s. warranty are for the most part voice over LTE compatible and will work on AT&T.
All carriers are migrating to LTE and 5G only. You are just going to have to adjust like everyone else. T-mobile is progressing at tye same speed as at&t. verizon has already stopped allowing 3g only devices that dont work with their VoLTE.
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formerlyknownas
ACE - Sage
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105.6K Messages
3 years ago
These phones will work with at&t VoLTE
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deeeseee
New Member
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2 Messages
2 years ago
@b_M_c For what it's worth, I completely agree with you, since I'm now running into this issue. My Sony Xperia XA2 phone is VoLTE compatible, according to Sony. So AT&T is simply refusing to "enable" / "provision" / "certify" the phone for some unknown reason. Letting the customer know 2 years in advance doesn't make it right (even though I wasn't notified until June 29, 2021).
So, now I might have to purchase a new phone, but since AT&T is still updating their list by adding/removing phones, I guess it's possible for them to later decide that the Sony Xperia XA2 is acceptable by whatever magical process they are using.
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
2 years ago
The list has has the new Sony phones added they will go forward not back.
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