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clhulett's profile

New Member

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4 Messages

Wed, Jun 22, 2022 7:30 PM

2 numbers on one phone

We had two AT&T business land lines and transferred to two iphone 12s, but I want both numbers to ring on each phone? I have tried call forwarding and that does not work. Can this be done?

Accepted Solution

Official Solution

ATTHelp

Community Support

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196K Messages

2分前

Hello @clhulett , we're happy to help with information about converting your SIM to a eSIM.

 

Converting to a eSIM allows some devices with eSIM capabilities to support more than one phone number. A dual SIM phone is one that can have two active numbers, plans, or accounts. You get this convenience on one device because it has two separate SIMs.

  • A physical SIM: A plastic card inserted into your phone.
  • An eSIM: A digital SIM you download to compatible devices.
  • You may have a physical SIM and an eSIM or multiple eSIMs.

Good to know: Some dual SIM devices are really Dual SIM, Dual Standby  devices. With these, both SIMs can be active at the same time. Want to know more? Go to Device Support and choose your device. Select Device info and look for Dual SIM.

Ready to activate your device?  To complete activation of an eSIM for AT&T Wireless, make sure it’s on an active plan, then download it over Wi-Fi.

  1. Go to your myAT&T account overview.
  2. Scroll to My devices.
  3. Choose Manage for the device that needs a new eSIM.
  4. Scroll to Options & settings and select Get a new eSIM.
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to complete your eSIM setup.

We're here if you have any questions. Thank you for reaching out to our AT&T Community.

 

Alasani, AT&T Community Specialist 

ATTHelp

Community Support

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196K Messages

2分前

Hey there @clhulett, we'd be happy to help you with receiving the same calls on two different devices. 

 

Before you begin, you'll need to:

Next, you'll need to set up your device and other devices you want to connect by doing the following:

  1. On your iPhone, go to Settings > Cellular.
  2. If your iPhone has Dual SIM, chose a line (below Cellular Plans).
  3. Do any of the following:
    • Tap "Calls on other devices", turn on "Allow Calls on other devices", then choose the devices on which you'd like to make and receive calls. (This allows other devices where you're signed in with the same Apple ID to make and receive calls when they're  nearby your iPhone and connected to Wi-Fi. 
    • Tap Wi-Fi Calling, then turn on "Add Wi-Fi Calling for other devices". (This allows other devices when you're signed in with the same Apple ID to make and receive calls even when your iPhone isn't nearby. 
  4. On your other devices, do the following:
    • Go to Settings > FaceTime, then turn on FaceTime and Calls from iPhone. 

We hope these steps worked for you and feel free to reach back out with any other questions you may have. 

 

Thanks for reaching out to the AT&T Community Forums for help!

 

Lynn, AT&T Community Specialist

New Member

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4 Messages

2分前

We just purchased two new iPhone 12s from AT&T for work and I requested they be setup for 2 lines on each phone, but I don't believe my iPhone 12 has Dual SIM. I am not seeing the option to choose a line under the cellular plan. So now, what do I need to do? I really need to be able to receive calls from both numbers on each phone.

ATTHelp

Community Support

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196K Messages

2分前

Hello @clhulett, we can get your Dual SIM device up and running with these steps. 

To use Dual SIM, you will need an activated Nano-SIM card, an eSIM card, and separate plans.

In this tutorial, you will learn how to:

• Set up eSIM
• Manage cellular plans
• Switch cellular plan for phone call
• Switch cellular plan for message
• Erase eSIM


If you are trying to find your EID for your associated eSIM, view the Find IMEI & Serial number tutorial

Some dual SIM devices are really Dual SIM, Dual Standby (DSDS) devices. With these, both SIMs can be active at the same time.

To complete activation of an eSIM for AT&T Wireless, make sure it’s on an active plan, then download it over Wi-Fi®.
  1. Turn your device on.
  2. Follow the prompts on your device.
Want detailed steps for your device? Get eSIM download instructions

Let us know if this works for you. 

Crystal, AT&T Community Speacialist 

New Member

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4 Messages

2分前

I have found the 2 IMEI numbers on my phone. The IMEI2 is under the available SIM. There is also numbers in the EID spot. I am on an active AT&T wireless plan, but I don't understand how to download an eSIM and activiate it. 

ATTHelp

Community Support

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196K Messages

2分前

Hello @clhulett, we are here to help you with downloading and activating eSIM.

 

eSIM is the new, easy way to activate your device. 

Check out the information below to learn how to activate your new device. 

 

Learn how to activate your new device

 

If you just received your eSIM device, activating it is really easy. 

  1. Make sure your device is connected to Wi-Fi or cellular service.
  2. Go to Settings, then select 'AT&T plan ready to be installed'.
  3. Select Continue.
  4. Your eSIM will now download and install.

You can access more steps on activating eSIM Here.

 

We hope this helps!

 

Mellira, AT&T Community Specialist

New Member

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4 Messages

2分前

I see an option to convert to eSIM on my phone? What does this do, and will it allow me to add the other phone line to this phone?

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