Wrong Data Plan
Okay here's the problem: somehow a customer service representative swapped me and my mother's data plan for our phones. How? I don't know. What did they do exactly? Well here's what happened: last year I had unlimited data on my phone until December of 2016 I got a text saying that I have used 75% of data. This of course did not make sense because I have unlimited data. Apparently, my parents bought my nephews a tablet that was suppose to have a 2 GB data plan because I they're toddlers. They don't even need a tablet. However, somehow the customer service representative swapped our plans. The representative gave me and my mother a 2 GB data plan and the my nephews' tablet unlimited internet data plan. Keep in mind this was done over phone by the way. So for the past months my father has had to call customer service to rectify this but they cannot seem to fix it because for some reason the representatives do not understand how they even did it or the fact that you can have data plans for a tablet! HA! We even went to an AT&T store to fix this but they said they cannot and that you have to call to fix it and they even pointed out this whole debacle is stupid! This is so frustrating because I need my phone for online communication, business, and just to freaking relax and listen to my music but I can't do that whenever I keep getting a text saying that I have used 75%, 90%, then finally 100%. So here I am and I don't know what to do. Help.