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javid618

Tutor

 • 

3 Messages

Fri, Jul 27, 2012 6:52 AM

Will I use data when on wifi?

I need help, I am confused.  Att says that you use the smartphone at a wifi location you wont be charged data usage, here are my questions

 

1. can it be any wifi or does it have to be ATT provided wifi, I have charter wifi 

2. Are they saying i can use my phone for posting facebook status, watching youtube, surfing the web, and it not use any of my data plan IF connect to wifi?

3.  Do smartphones find wifi (let says you are traveling)

 

One thing i want to use it for is like mapquest, If i am lost i want to be able to look up directions (lets say I am in a wifi area) will this work.  ALSO, if I am NOT in a wifi area i can still look up directions but it will us data usage right?

 

Please break this down for me, you wont offend me if you "spell" it all out for me

 

ALSO, what is the difference really between other smartphones and iphone... Just wondering, i am looking to purchase one.  I am disabled and thought this would be a good thing to have.  thanks

Responses

Tutor

 • 

9 Messages

5 years ago

SMS (text message) uses data sending a picture using SMS will use data
not sure if the frequent hoping tower to tower searching for stronger tower checking for updates and SMS and Phone messages is using data that we are billed for although we are not actually are aware of it.
As soon as the wi/fi is off it will flip to sending data.
ususaly there is a icon telling you if you are on Wi/Fi or data

Contributor

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1 Message

5 years ago

That's seems to be the plasible explanation. I run few  experiments:

1.

went to Setting =>Cellular

turned all apps off except 'Cellular Data',

'Reset Statistics' at the bottom of that screen

Went to retrieve my emails, 2 min.  

went to Setting =>Cellular

 

System Usage became ~16K

 

2. 

went to Setting =>Cellular

turned all apps including  'Cellular Data' (at the top)

'Reset Statistics' at the bottom of that screen

Went to retrieve my emails, 2 min.  

went to Setting =>Cellular

System Usage still 0.

lizdance40

ACE - Sage

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78.5K Messages

5 years ago

@notall7

 

You have an iPhone.

 For everything that iPhone does well, keeping a data meter is not one of them.

 

Androids do not have a reset for statistics because they automatically keep track of data use for each billing period.   Can even change the date range on my android to look at previous billing periods

iphone is incapable of getting this right.  When you reset stats, it zeros out all use.  You should do this at the beginning of each billing period to track your data.

 

Turning off cellular for the apps as you describe, limit those apps to wifi only.  Meaning they cannot use cellular data for that app.  

 

Turning off cellular data as well turns off system apps, including location service and iMessage among others.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

5 years ago

Here is what I found out in a recent phone call with Apple Support. The Apple support agent told me that as long as you are using Wifi (non-AT&T wifi that is, but your or your family's home wifi) it will not count against your LTE data plan. But .. and here comes the but. There is a setting in your iOS, that is quite hidden! This setting is enabled by default (go figure). It is called Wi-Fi Assist. Basically what it does it switches over to LTE if your Wi-Fi connection is slow or degraded for some reason to not give you a good experience. So let's say you are moving around your house and you are connected to your home wifi, but you are at a spot where you barely get bars on your wifi connection, then LTE takes over even though the wifi is connected. Example. I always wondered why my son's data usage is so high. He tells me that he always uses Wi-Fi in school to watch YouTube on break. Well, the Wi-Fi connection in school is overloaded and slow, and therefore iOS switches to LTE. Anyway, to turn Wi-Fi assist off go to:

 

Settings -> Cellular -> scroll all the way to the bottom, keep scrolling, further... ok.. found it? Then switch it to off. Done.

 

Now at least you know that when you are on your own personal, non AT&T wifi at home or abroad you shouldn't use LTE data from your package. This is of course all without guarantee, but it sure made sense to me. I will keep monitoring my son's data usage and perhaps report back next month or so. Thanks.

Contributor

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1 Message

4 years ago

I agree with you.  We've been going over our data usage lately and I just noticed overnight charges while I'm sleeping with the wifi enabled!  What?

Gary L

ACE - Expert

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15.8K Messages

4 years ago


@casalopez wrote:

We've been going over our data usage lately and I just noticed overnight charges while I'm sleeping with the wifi enabled!  What?


That's just when the billing is coming in, not necessarily what you used while you were asleep. 

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Contributor

 • 

1 Message

4 years ago

Using a Galaxy S5 on my 2nd month of gophone.  First month I went over in 2 weeks, chalked it up to streaming videos over cell data.  Was careful 2nd month (current) to only watch video on wifi (which I am connected to probably 75% of time.  Halfway through this month my phone says 2.1GB used but I get message from ATT that I am over my 4GB limit.

 

ATT support tells me even if connected to wifi I am still using cell data unless I turn it off in my phone, which requires navigating through several menus.  What a giant P I T A and bull****

 

Never had this problem when I was with Boost (sprint)

 

Its a scam to sell more data IMO. 

lizdance40

ACE - Sage

 • 

78.5K Messages

4 years ago


@freesoul wrote:

Using a Galaxy S5 on my 2nd month of gophone.  First month I went over in 2 weeks, chalked it up to streaming videos over cell data.  Was careful 2nd month (current) to only watch video on wifi (which I am connected to probably 75% of time.  Halfway through this month my phone says 2.1GB used but I get message from ATT that I am over my 4GB limit.

 

ATT support tells me even if connected to wifi I am still using cell data unless I turn it off in my phone, which requires navigating through several menus.  What a giant P I T A and bull****

 Wrong.  Either you misunderstood, or "support" didn't explain correctly (or may be clueless).   While your phone will use tiny amounts of data while on wifi, it would be a byte or so, not enough to measure.

Data reporting is delayed, so ATT would show LESS than your phone - not more.  Delayed reporting is not to be confused with current use.

Never had this problem when I was with Boost (sprint)

 

Its a scam to sell more data IMO. 


Your phone and ATT should be very close.  Power cycle your phone.  Check online to see if the data is really that high.  Then take the conflicting information to ATT and ask for an explanation.  

ATT should be slightly behind your phones totals, not nearly double. The only thing that would account for this is if you changed phones mid billing.   

 

Video can use about 1 gig an hour depending on source and quality.  So if you watch video regularly, you will use a lot more data.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

4 years ago

Hey Confused 🙂
Others way smarter than me will and probably have helped you, but I I'd like to ask you... why do you use mapquest? You must have Siri. Tell Siri you want directions to the address and 99.9% of the time, he'll take you straight to the location. With Siri, you don't have to look away from the road... and sometimes he'll flirt with you. (I have mine set to a male voice. You can use a female voice if you prefer.) I love Siri!

Kaye
lizdance40

ACE - Sage

 • 

78.5K Messages

4 years ago

@kbeingk

If the OP is using Mapquest, he/she is probably not using Apple maps or an iPhone.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

3 years ago

I was just told the same. I was told that if my mobile data is faster than the wifi, it will use mobile data and the only way to stop it is to turn off mobile data which is super annoying. I'm looking into switching to another provider. Somehow during last upgrades our data usage has doubled and I've been diligent about killing unnecessary background processes.

Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago


@kbeingk wrote:
(I have mine set to a male voice. You can use a female voice if you prefer.) I love Siri!

I like the Australian Female voice!  😉

 

The British is pretty nice too...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago


@Jimmy123.@. wrote:

I was just told the same. I was told that if my mobile data is faster than the wifi, it will use mobile data and the only way to stop it is to turn off mobile data which is super annoying. I'm looking into switching to another provider. Somehow during last upgrades our data usage has doubled and I've been diligent about killing unnecessary background processes.


This is a PHONE / WiFi issue, not an AT&T issue. It will work the same way with your new carrier.

 

It's NOT if cellular is FASTER, it's pretty much if your WiFi is AWFUL.

(Depending on your WiFI, your cellular could ALWAYS be faster).

 

Don't just listen to someone else, check your phone. Is your WiFi Assist actually using large amounts of data? You can see exactly which apps use how much.

 

I have people bring this up all the time, yet most times their phone hasn't been using any WiFI Assist or an insignificant amount of WiFi Assist data. The best part when looking at a friend's iPhone, (which doesn't reset automatically) your can sometimes see YEARS worth of data and it's still insignificant...

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

9 Messages

3 years ago

In your iPhone, go to Settings, Cellular and scroll all the way to the bottom. There turn off Wifi Assist. That way when wifi is enabled, even when slow, cellular will not assist or take over.

Martin

Tutor

 • 

9 Messages

3 years ago

In your iPhone, go to Settings, Cellular and scroll all the way to the bottom. There turn off Wifi Assist. That way when wifi is enabled, even when slow, cellular will not assist or take over.

Martin

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