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philn145's profile

New Member

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3 Messages

Thu, Sep 22, 2022 2:41 PM

Wi-fi Calling Not Available

I have an AT&T Prepaid Unlimited Monthly plan. 

My phone is a Samsung S21 5G that is on the AT&T wifi-calling compatible list. 

Does this plan support wifi-calling?

I do not see wifi-calling in my list of Connections. 

Can anyone help? 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hello @philn145, we are here to help with your Wi-Fi Calling. 

 

Yes if you are on a prepaid unlimited monthly plan you can have Wi-Fi Calling. Make sure that your AT&T Prepaid wireless account is provisioned with HD Voice

 

More info about Wi-Fi Calling
Look next to the Wi-Fi icon on your phone’s status bar. Apple devices will show AT&T Wi-Fi. Android devices will have a plus sign (+). On Android phones, you’ll also see a Wi-Fi icon on the Start call and End call buttons, and on the active call status indicator.

  • Apple devices will show AT&T Wi-Fi.
  • Android devices will have a plus sign (+). On Android phones, you’ll also see a Wi-Fi icon on the Start call and End call buttons, and on the Active Call status icon.
  • Wi-Fi Calling doesn’t support calls to 211, 311, 511, and 811.
  • You can’t use Wi-Fi Calling in China, Cuba, North Korea, India, Iran, Israel, Pakistan, Saudi Arabia, Sudan, Syria, Turkey, United Arab Emirates, or Vietnam.
  • If your phone has a setting to keep Wi-Fi on while in sleep mode, we recommend you turn it on so you don’t miss calls.
  • You can sync your Apple devices, so they can all use Wi-Fi Calling. Learn about Number Sync

Review our article for more information on how to Stay Connected With Wi-Fi Calling.

 

Let us know if this helps!

 

Mellira, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Thanks for the info. 

Your instructions say make sure the prepaid plan is provisioned with HD Voice.  How do you do that? 

I have verified that my SIM card meets HD Voice requirements of having #27 or higher in the 9th and 10th Positions. 

My phone is on the compatible list. 

Volte calls for Sim 1 is on in Mobile Network settings. 

Still cannot make wifi calls.  

Thanks 

ATTHelp

Community Support

 • 

203.5K Messages

2 months ago

Hello @philn145, we are here to help you with your Wi-Fi calling.

 

Let’s meet in a Direct Message to discuss your Wi-Fi Calling. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you!

 

Mellira, AT&T Community Specialist

 

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