Teacher
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1 Message
Why is my maximum group text limit only 10 recipients?
When is AT&T going to fix the problem of having a limit of only being able to send a group text to 10 recipients? No other carrier has a limit on the amount of recipients that can be sent a group text except AT&T. When are they going to fix this huge problem that they constantly seem to ignore and not give a real answer too?
I have been with AT&T for over 22 years and their cell service is great, but their customer service is the worst, and their in store service is just as bad. The question I asked above has been a constant problem that people have complained about for a while now and they never do anything about it. Just watch how they answer the question above, if they even respond to it at all. I guarantee you they will dance around it or use some lame excuse like it's an Iphone problem. Well I don't have an Iphone, I have a new Samsung S6 Impact and I know other people who have the same phone as me but with Verizon and they have no problem sending group text messages with no limit on the amount of recipients they choose to send them too.
Why is there a limit of only 10 recipients when sending a group text?
wmupchurch
Teacher
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19 Messages
8 years ago
Would love to switch, but I can't. Actually, I don't understand the 'if you don't like it change' or the 'it's not broken' statements. This is a request for better functionality and most modern companies try to listen to their customers. A bunch of people on this post are saying that 10 is not enough; and it's not. Think about it. 12 of your friends form a sports team and want to text about practice, etc. Can't do it. 15 of your friends plan a summer vacation together. Can't use text as a group. In this modern world a limit of 10 in a group is ridiculous. ATT isn't the only carrier with this issue. In the end, we switched to Whatsapp. That meant our group of 14 had to add a new application to their phones and have a second place to 'text'. Finally, to the point that someone will always need one more, it's simply not a complete thought. Yes, someone will need 500... but that is 1 in a million. I'm almost certain that a limit of 20 or 25 would satisfy 98% of customers. So just how many are going to want 'one more' after that? A number too small to worry about. How many want the limit to be raised just a little. A much larger number of people. Like anything, there are diminshing returns. ATT, just needs to look at the needs in the market and choose a better number.
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Asperzel
Contributor
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1 Message
7 years ago
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mppetrino
Contributor
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1 Message
7 years ago
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Mia949
Tutor
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1 Message
7 years ago
This is absolutely insane! I am researching solutions to send group text messages for the company that I work for and I discover this thread about AT&T's seemingly arbitrary limitation of 10 recipients for text messages. I told my administrator that we either need to change providers or have all staff download the same 3rd party app. Neither option is easy for our organization but it seems like switching providers would be the best solution if AT&T is not going to increase the texting limitations. It is unfortunate that AT&T and the few employees who post here stand firm with their texting limitations since their rigid stance will result in them losing small business accounts like ours. There are service issues that we are experiencing with AT&T as well so I'm going to work with our administrators to change to a provider that will meet our needs.
I have also had some mixed customer service experience with AT&T but I do complain about the bad experiences and they contact me to follow up. Most, if not all, conversations with customer service are recorded so it is easy to reference a conversation and have them follow up with the employee in question. I am hoping that they do re-train customer service employees that don't provide quality service.
To the employee who keeps posting that "nothing is broken so there isn't anything to fix":
Please stop posting this. I believe most customers are aware that there is not a functionality defect or a problem with the messaging service that needs to be fixed. The problem people are referencing is the problem they experience with the limitation on the # of recipients in a group text. It might not be a problem for you, whoever you are, but it is a problem for many of us customers who are trying to communicate as efficiently as possible using AT&T's services. Please do not add to the frustration by repeatedly responding without a real solution.
~ A concerned customer
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pgrey
Master
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3.5K Messages
7 years ago
@Mia949 Why not use a third-party app, Google Hangouts is great for this type of situation, for example.
It's a simpler app to manage larger-scale conversations anyway, and it's pretty ubiquitous, unless you're using a Win Phone(s), in the group?
The limitation is what it is, AT&T seems pretty steadfast, in an attempt to limit spam distrubtion, but changing apps sure seems easier than changing carriers, to me...
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David606
Employee
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3.5K Messages
7 years ago
Factual information is being posted. There is nothing subjective about what is broken and what isn't broken.
I understand that it's frustrating and that may be unacceptable to you but that is how it stands on the group messaging limit. Just like tethering on unlimited plans, the standard 1MB MMS limit and lots of other arbitrary limitations this may never change.
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Kwbragg
Tutor
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2 Messages
7 years ago
TO the ATT employee that keeps saying nothing is broken and needs to be fix. There is a problem. Times have changed and your customers are paying you for a service and their needs are changing. CHANGE WITH US and keep us as loyal customers. We need to be able to text groups of more than 10 individuals.
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Janderegg
Contributor
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2 Messages
7 years ago
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TheRazor
Tutor
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4 Messages
7 years ago
For the AT&T rep that says "there isn't a problem, so it can't be fixed," please stop with the symantics.
People realize how convienient it is to be able to send and receive a text message to multiple people. Its 2016 (almost 2017), there are 4G networks now, I'm quite sure it can handle sending a few kilobytes of text to 11+ numbers.
Please let us text more than 10 people at a time.
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Busternutt
Professor
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3.2K Messages
7 years ago
Then people need to stop insisting that ATT "fix it". They want a change in policy, not a fix. Re-read the original post asking for a fix.
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