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New Member

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1 Message

Tue, Jun 2, 2020 11:58 PM

Voicemail full even though it's not.

iPhone XR
Ver 13.5.1

If a call comes in and I manually send to vmail no problem.
If I let the call ring through to vmail box, caller gets a message that they can't leave a message because box is full.

I do not have any call blocking apps downloaded on my phone.

Responses

Brand User
ATTHelp

Community Support

 • 

162.5K Messages

1 y ago

Hi @laboerschig,

 

Thanks for reaching out! We'd love to help.

 

The first thing you can do is check your phone app, and go to voicemail. There should be a section titled Deleted Messages. Make sure that's completely cleared. Afterwards, restart your device and perform a test call to see if this fixed the issue. If it didn't let us know.

 

Also, we'd like to know when this started happening. We look forward to your response!

Collin, AT&T Community Specialist

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