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Patches0915's profile

New Member

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2 Messages

Saturday, January 14th, 2023 4:30 AM

Verification code texts are not coming through

I just switched to AT&T today on an iPhone 14 and I am not able to receive verification texts for any apps. I can receive all other sms texts with no issue. This problem persists across all apps that require verification codes. I’ve restarted my phone, verified my blocked list and turned off and on filter unknown texts. 

Community Support

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231.2K Messages

1 year ago

Hello Pathces0915! We understand the frustration in not receiving the verification code texts.

 

This can happen if you recently switched from an Android to an iPhone, or recently switched carriers. To start back receiving the verification codes in text messages, simply send the word "Help" to the code you are wanting to receive from.  You should receive a message back advising how to opt back in.

 

We hope this information helps, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

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3 Messages

1 year ago

Didn't helpna bit exact same problem 

New Member

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1 Message

11 months ago

If we are not receiving the verification texts - how are we supposed to know the number they are coming from? 

New Member

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2 Messages

11 months ago

Same issue I am experiencing. I have been with att for over ten years so not just now switching to you guys. For about two weeks none of my verification codes have been coming through on any apps. And you wouldn’t have to “opt back in” when they send the verification code because on the apps it says sending code to whatever number you put in. So I don’t understand how that could even help. And also like previous people have said if we arnt receiving the texts to begin with how could we respond “help” to them. I have seen multiple other forms complaining about the same thing from att. I hope you guys actually fix this issue because now I cannot log into any app including my banking app. 

New Member

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3 Messages

11 months ago

I thought I had it fixed but it started again  today and it was a banking app as well this is insane

New Member

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2 Messages

11 months ago

I had to get with my husband to figure out the numbers they were coming from in order to do this fix. But once I was able to fix one of them they all started coming through. Thankfully, it was not a one by one thing. This really needs to be fixed though because the only reason I was able to fix it is by having someone in my household with the same banking. 

New Member

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1 Message

9 months ago

Has anyone fixed this yet?  I’m not receiving verification codes.. frustrating! No new phone. Same carrier! 

(edited)

New Member

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5 Messages

9 months ago

I have the same problem.  It seems to have started when I did an ATT update

New Member

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5 Messages

9 months ago

I have a Samsung  Galaxy Note 20 Ultra 5G.  I can no longer receive verification codes from my bank or my investment company.   I also have a new problem, I could not receive  or phone a new contact tonight.  I could text the number and the individual received the text.  I receive a "Call ended" message immediately. 

Are the problems caused by the latest ATT update???????????? send a detailed instructions to correct the problem for my Samsung phone.

New Member

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5 Messages

9 months ago

I downloaded an update, and now everything seems work..   I am getting verification  codes as before.   my  problem seems to be fixed

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