New Member
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Vehicle Wi-Fi service is not available
I receive this error when looking at Wi-Fi service for my 2019 Ram 2500. the service has been previously used on this specific this truck.
“In-car Wi-Fi hotspot service is currently unavailable for your vehicle.”
formerlyknownas
ACE - Sage
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113.3K Messages
7 months ago
Yeah it seems to be a regular occurrence with ram trucks. There's a couple of other threads you'll find on the forum. Lack of updates to software on the vehicle itself. And if this is a second hand vehicle and the previous user has not terminated service you will not be able to initiate new service on your own.
Talk to the dealership and see if they can help you.
https://forums.att.com/conversations/data-messaging-features-internet-tethering/ram-truck-att-not-allowing-service/62a93ca73c6b2c67d5ac513a
https://www.ramforum.com/threads/wifi-not-working.173307/
Good luck
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ATTHelp
Community Support
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225.4K Messages
7 months ago
Hello, @cvand102! We want to help point you in the right direction.
Connected Car Support is the team you'll need to contact, so we can provide further investigation and get you connected. They can be reached at 866.595.1222.
We hope this information is helpful, and please let us know if you have any additional questions.
Thank you for reaching out to the AT&T Community Forums!
Rachel, AT&T Community Specialist
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