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bovverwonder's profile

Contributor

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1 Message

Sun, May 14, 2017 12:49 AM

Unlimited Plus Data Speed

I grandfathered the old unlimited data plan and I currently cannot add additional lines to my plan so I would have to switch to a new plan. My concern is the data speeds of the Unlimited Plus and Choice. The Choice plan indicates the max speed of 3Mbps but under Unlimited Plus it only says "Our fastest speeds" which is suspicious. So I went ahead and chatted with ATT customer serviced and I was told that the Unlimited Plus download/upload speeds are 5-12Mbps and 3-10Mbps relatively. I did a Speedtest app on my grandfathered data plan and I'm getting 60Mbps download and 18Mbps upload speeds! What a HUUUUUGE difference! My brother currently has the Unlimited Choice plan and his speeds are about 3Mbps download/upload.....Pretty weak if you ask me! So I guess my question is, does anyone have the Unlimited Plus data and use the Speedtest app to measure the actual data speed? I'm curious if it's somewhere around 5-12Mbps as I was told. Thanks in advance!

sandblaster

ACE - Expert

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54.5K Messages

5 y ago

I do not have unlimited but I'm quite sure what the chat line told you about unlimited plus is not true. You will get the same download speeds on unlimited plus as you get the on the grandfathered plan. I'm sure someone on unlimited plus will verify.

Gary L

ACE - Expert

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15.8K Messages

5 y ago

@bovverwonder Unlimited Plus would be full speed, just like your grandfathered plan. Forget the 5-12Mbps, that would be the lowest common denominator of high speed. If you switch plans you should get the same speed.

 

On your current plan if you go drive around you'll get different speeds all over the place (try even turning your phone at weird angles).

 

Unlimited choice is intentionally throttled to 3Mbps.

If people actually want unlimited data, I'll never understand why they'd want intentionally super slow unlimited data with degraded video quality. It kind of defeats the purpose of a high quality phone on a high quality network...

sandblaster

ACE - Expert

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54.5K Messages

5 y ago

@Gary L Not sure why you are responding to me, I'm not the one questioning data speeds on the unlimited plan.

Gary L

ACE - Expert

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15.8K Messages

5 y ago


@sandblaster wrote:

@Gary L Not sure why you are responding to me, I'm not the one questioning data speeds on the unlimited plan.


@Because I hit @ and hit the wrong name....  Sorry!!!!

 

 

Contributor

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6 Messages

4 y ago

Yes, just the day before yesterday change to unlimited data plus.  Download of my table top is around 8 or 9.  Late at night it can go much faster but I am not doing much at 3 am.  The upload is what I am complaining about, table top, laptop, iphone, ipad pro all get uploads of about 1.3 to 1.7.  These tests were performed on not only the ATT speedtest but also on a couple of other testing apps I have for other reasons. So far I am beginning to seethe since I was promised  never below 2 and I have yet to see an average of 2 let alone 3.  Will pickup where I left off tomorrow.  I will let you know.

ACE - Sage

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90.6K Messages

4 y ago

@3f3f3f

You should have done speed tests before as this is ALWAYS the case with upload speeds being far slower on any carrier, including home internet speeds.  

These are mine.   The left is CELLULAR.  The right is my home internet (COX).  

So simmer down, nothing is amiss.  

 

IMG_6048.JPGScreenshot_20170716-195001.png

Contributor

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6 Messages

4 y ago

For the sake of clarity.  Downloading data and uploading data are two distinct features.  I did a variety of speed tests from my table top, from my iPad Pro, and from my iPhone. With each device I ran the test several times.  Of course upload and download speeds differ.  What concerned me was that when I changed to the unlimited plus plan neither download nor upload speeds matched the stated data rates.  Turns out that ATT never actually switched me to the plan despite my att account saying they had.  

 

One last question, if you please.  How is it that a current plan, with current data speeds predicted new data plans with advertised data rates?  That part of your comment made no sense to me.  Perhaps you can explain it to an old DP programmer and manager of MIS operations for 30 years.  In business one can get an advance copy for testing.  I have never seen that done with individuals.

ACE - Sage

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90.6K Messages

4 y ago

@3f3f3f

For the sake of clarity.  Downloading data and uploading data are two distinct features.  I did a variety of speed tests from my table top, from my iPad Pro, and from my iPhone. With each device I ran the test several times.  Of course upload and download speeds differ.  What concerned me was that when I changed to the unlimited plus plan neither download nor upload speeds matched the stated data rates.  Turns out that ATT never actually switched me to the plan despite my att account saying they had.  

 

One last question, if you please.  How is it that a current plan, with current data speeds predicted new data plans with advertised data rates?  That part of your comment made no sense to me.  Perhaps you can explain it to an old DP programmer and manager of MIS operations for 30 years.  In business one can get an advance copy for testing.  I have never seen that done with individuals.


Where, anywhere on the Unlimited Plus plan are there stated or advertised data rate speeds for anything other than the throttled speed on tethered data after you hit 10 gigs?
(It doesn't).

 Data speed is determined by tower output and does not change unless you are on the Choice plan which is throttled at 3 Mbps .  If you are referring to the 5-12 in the original post, that was false information. 

Tutor

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8 Messages

4 y ago

I also was grandfathered with the very old unlimited data plan that I refused to give up.....I had two lines.  My problem was my youngest son was not under the grandfathered.  They finally got me to accept the new "unlimited" plan with the hook of the free hot spots.....we thought this was incredible until now 10 days later and my older son who is a gamer used up his 22g of

"optimal speed" and now he is at a snails paced can do nothing.......is this how its supposed to go?

Tutor

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8 Messages

4 y ago

yes it would be the same as grandfathered speed UNLESS like me you finally gave up the grandfathered plan for the shiney

new unlimited plus and find out too late that if you have a gamer in your home.....his great new plan slowed to a snails pace after about 10 days!  now what?  for the other 20 days?

Contributor

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6 Messages

4 y ago

This is messy but look over the stated data rates.  As an aside, would it make any sense to reference video and streaming data without up and download speeds.  I believe you insulted my intelligence on a couple of points and I simply wanted to let you know.  I apologize and start fresh.

 

Speed Tiers
Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary and are not guaranteed. Actual speeds vary based on factors including site traffic, content provider server capacity, internal network management factors, device capabilities and the use of other AT&T services. For more information, go to att.com/speed101.


Download (Mbps) Upload (Mbps)
AT&T Broadband Technology Expected Range Expected Range
FastAccess DSL Lite*, High
Speed Internet Basic,
FastAccess Business DSL Lite* DSL .200-.768 .128-.384
FastAccess DSL Ultra*, High
Speed Internet Express,
FastAccess Business DSL* DSL .769-1.5 .128-.384
FastAccess DSL Xtreme*, High
Speed Internet Pro,
FastAccess Business DSL Plus* DSL 1.56-3.0 .384-1.0
FastAccess DSL XtremePro*, High
Speed Internet Elite,
FastAccess Business DSL 6.0* DSL 3.1-6.0 .512-1.0
Internet Basic 768 IPBB** .200-.768 .128-.384
Internet Basic 1.5 IPBB** 1-1.5 .384-1.0
Internet Basic 3 IPBB** 1.56-3.0 .384-1.0
Internet Basic 5 IPBB** 3-5 .6-1
Internet Basic 6 IPBB** 3.1-6.0 .512-1.0
Internet 10 IPBB** 6-10 .6-1
Internet 12 IPBB** 6.1-12 .512-1.5
Internet 18 IPBB** 12.1-18 .768-1.5
Internet 24 IPBB** 18.1-24 .768-3.0
Internet 25 IPBB** 15-25 1-5
Internet 45 IPBB** 24.1-45 3-6
Internet 50 IPBB** 30-50 6-10
Internet 75 IPBB** 55-75 6-8
Internet 100 IPBB** 80-100 12-20
Internet 200 IPBB** 101-200 21-40
Internet 500 IPBB** 301-500 80-100
Notes:

* "FastAccess DSL" packages are available in: AL, FL, GA, KY, LA, MS, NC, SC and TN

**IPBB includes ADSL2+, VDSL2, G.Fast and Ethernet technologies which provides subscribers with significantly faster download speeds compared to traditional DSL connections. All speed tiers are asymmetrical or the download/upload speed are different

Download (Mbps) Upload (Mbps)
AT&T Fiber Technology Expected Range Expected Range
Internet 5 (5 X 5) Fiber 3-5 3-5
Internet 10 (10 X 10) Fiber 6-10 6-10
Internet 25 (25 X 25) Fiber 15-25 15-25
Internet 50 (50 X 50) Fiber 30-50 30-50
Internet 75 (75 X 75) Fiber 55-75 55-75
Internet 100 (100 X 100) Fiber 80-100 80-100
Internet 200 (200 X 200) Fiber 101-200 101-200
Internet 300 (300 X 300) Fiber 150-300 150-300
Internet 500 (500 X 500) Fiber 301-500 301-500
Internet 1000 (1000 X 1000) Fiber 500-940 500-940
Notes:

AT&T Fiber is ultra-fast broadband technology delivered over a fiber optic connection to the home or G.Fast technology to units within the Multi-Dwelling Unit (MDU) All speed tiers are symmetrical or the download/upload speed are the same.


Fixed Wireless Internet
Fixed Wireless services provide qualified households and small businesses with high-speed Internet service via LTE technology, an outdoor antenna and indoor Wi-Fi Gateway

Download Upload
Fixed Wireless Internet 10Mbps or over*** 1Mbps or over***
*** Service performance may be affected by your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, radio frequency interference, applicable network management practices, and the applications you use.

 

Tutor

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8 Messages

4 y ago

I think you sent this to the wrong person.....yes i complained about data slow downs for my son but this is all way over my head.  I think you want one of the other people who were actually measuring speeds 🙂

Gary L

ACE - Expert

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15.8K Messages

4 y ago


@Missyme4 wrote:

I also was grandfathered with the very old unlimited data plan that I refused to give up.....I had two lines.  My problem was my youngest son was not under the grandfathered.  They finally got me to accept the new "unlimited" plan with the hook of the free hot spots.....we thought this was incredible until now 10 days later and my older son who is a gamer used up his 22g of

"optimal speed" and now he is at a snails paced can do nothing.......is this how its supposed to go?


Your older son was on the old unlimited plan? That old unlimited plan has the same 22GB restriction.  

 

I'm not sure why it would be slowing down consistently now unless something is making his local tower overly congested.  Even when they know they're being slowed down, many say it's not unbearably slow. Even when I see it's slow when I'm over 22GB, I'm not sure if it's just being slow at that moment or if I'm I'm intentionally begin bumped.

 

I guess if he used the 10GB hotspot/tethering, it might have gotten them to the 22GG when they normally didn't. But "snails pace" is what the hotspot should drop to when exceed, not necessarily regular phone access.

 

ACE - Sage

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90.6K Messages

4 y ago

 

 


@Missyme4   This is no different that the old plan, which was also reprioritized at 22 gigs.   Neither plan is throttled, except the tethering after 10 gigs.  He is not slowed to a snails pace, his line is reprioritized, which means when towers are congested, speeds may be slower.  

Gaming on cellular data has never been, will never be a good choice, it requires home internet services.   

ACE - Sage

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90.6K Messages

4 y ago

@3f3f3f   Are you posting about wireless or home internet?

You wrote about the Unlimited plus plan, (post 6). which is wireless for cell phones, not home internet.  There are no speed tiers on wireless.   

The entirety of post 12 is about home internet and completely out of place in the cellular forum.

Apples and oranges....

 Go here, scroll down to the Quick Facts.   https://www.att.com/plans/unlimited-data-plans.html

There is no promised speeds.  

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