Unlimited Mobile Hotspot
Wasn’t sure where to actually leave a review but wanted to state how disgusted I am with AT&T. I had several friend recommend AT&T Unlimited Mobile Hotspot for home internet because we live a rural area. I need decent internet more than ever because I’m having to do virtual learning with 4 kids. Called in and got signed up for the hotspot and asked the lady several times if the plan was unlimited and was even told when it would start throttling the speed. Received the device and it said it only had 10GB of data. Called in and spent 5 hrs on the phone and spoke to 5 different people. Was told that 10GB was the biggest plan they have for the hotspot and that they have NEVER had an unlimited plan. One person I spoke with claimed that he was the highest manager available at the time and he notified me that he has been with the company 7 years and that they have never had an unlimited plan for the hotspots. As you can imagine this frustrated me because I have friends that have unlimited and even watched YouTube videos of people with unlimited. So the question is, does this mean AT&T is taking advantage of a pandemic? They remove an unlimited plan when more people are stuck at home and need it.