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reekster's profile

Contributor

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3 Messages

Mon, Dec 8, 2014 10:41 PM

Unlimited Data Plan users treated like garbage

Tried to set up a WiFi hot spot on my iPhone 6. When I choese the option, I was prompted to contact AT+T. The tech had the nerve to tell me that because I was on an unlimited plan I was on some "Other" netwrok that didn't support Hot spot. Do they think I'm an extremely unitelligent (This site forced me to edit these words)? 

 

So they try to (once again) talk me out of the unlimited data plan and into another plan.

 

Sorry guys, you made the rules now honor your comitment.

 

I'm going to post this in every on line forum I can find and I'll be darned if I sign up with AT+T again. I'm considering one of the other carriers who will buy out my contract.

 

Can't submit this with words like (Phonetically) Krookz, Lyerz

kdfederer

ACE - Expert

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12.7K Messages

8 years ago

Tethering was never allowed on the unlimited data or at least not for the last few years. If you want to have a hotspot, you must be on the tiered data plans.

Most of the other providers do not provide unlimited data. If they do, they only allow a certain amount at full speed and then throttle you until the next billing perior.

Tutor

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4 Messages

8 years ago

I feel your pain! I'm having a upgrade gone wrong issue with ATT and I've noticed they aren't as helpful or professional as they were the pastime I upgraded which was 3 or 4 years ago. Now every time I have gone to the store or called to have my issue fixed they try to get me to switch my plan! It's very annoying

Contributor

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3 Messages

8 years ago

Yes, Technology marches onward and just because I'm on an unlimited plan,
I'm not allowed the same feature set as every other AT+T customer?
I understand that this may not be what AT+T wants but I feel it's a really
poor excuse. They offered the plan, now own up to it.
GeekBoy

Master

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4.1K Messages

8 years ago


@reekster wrote:
Yes, Technology marches onward and just because I'm on an unlimited plan,
I'm not allowed the same feature set as every other AT+T customer?
I understand that this may not be what AT+T wants but I feel it's a really
poor excuse. They offered the plan, now own up to it.

Technology has moved on, and if you mve your data plan to a current one, you can use all the new features.  The new features were not available when the plan you have was offered, so they were never enabled on it.  If you want the newer features, get a newer data plan that supports them.  It's all your choice,  you can keep the old plan as it was when it was grandfathered, or you can move to a newer plan that supports newer features.

ACE - Sage

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102K Messages

8 years ago

You can complain all you like. It will do no good, here or on another forum.
There are no unlimited data plans that allow tethering. Before you dispute that, do your homework. The networks that allow "unlimited data" also throttle data after 2 or 2.5 GBs. Others do not offer mobile hot spots.

As for AT&T making the rules: Yep, so did every other carrier and they all say somewhere in the fine print that they have the right to
1. Change the terms of service.
2. Discontinue your plan if you abuse your unlimited voice, text or data plan
Check the online customer agreement 1.2 and 1.3

[Edited to comply with Guidelines]

jane697

Scholar

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397 Messages

8 years ago


@reekster wrote:
Yes, Technology marches onward and just because I'm on an unlimited plan,
I'm not allowed the same feature set as every other AT+T customer?
I understand that this may not be what AT+T wants but I feel it's a really
poor excuse. They offered the plan, now own up to it.

Please point out where exactly in the TOCs/plan description is it mentioned that hotspot/tethering is offered/available with ATT's unlimited data plan--I'm willing to bet you can't...because it was never and still is not offered with the unlimited plan.

ACE - Sage

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102K Messages

8 years ago

Jane is correct.

In fact the iPhone didn't have a hot spot feature until after unlimited data plans went on the "endangered species list"

Most plans forbid the use of tethering unless you paid extra for the feature.

Some talented folks figured out how to 'root' or 'jailbreak' their devices and tether illegally.

Contributor

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2 Messages

8 years ago

yes i feel your pain. i have the same issue. i am thinking about going to sprint and for $100 get 20gb data and unlimited data and talk. ATT wants me to pay 180 for 15 gb it does not make any sense!

 

it is worst customer service at ATT.

 

 

Contributor

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3 Messages

8 years ago

Yes, but Teathering was not an option for anyone with any data plan back
then. Free feathering was not an option for anyone last year but now it is.
Your excuse is pretty weak and unacceptable.
Everyone else with anything less than an unlimited plan got this for free
correct?

Now what was your excuse? 100% unacceptable. I'm posting all these comments
on multiple social networking sites starting tomorrow.
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