Tutor
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1 Message
Tue, Jan 29, 2013 7:31 PM
Unlimited Data Plan and Personal Hotspot possible?
Hello all,
I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it.
Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.
Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.
Appreciated.
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Jamescampbell
Contributor
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3 Messages
4 years ago
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lizdance40
ACE - Sage
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81.4K Messages
4 years ago
Your definition of "loyal" is different from the accepted. The unlimited data plan options include the use of hotspot on the $90 single line plan called unlimited plus. The equivalent of paying for an extra plate at the "all you can eat" buffet. Otherwise the bargain "all you can eat" price is for one, and cannot be shared (the Choice plan) . This is included in the advertisements and online information on the plans
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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pgrey
ACE - Master
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3.5K Messages
4 years ago
@Jamescampbell Are you saying you can't get tethering to work, at all?
Where did you get your 640, from what carrier or other? Do you know the *exact* model (under Settings->About...)?
Also, what plan are you on?
I just read @lizdance40's comments (spot-on as usual ;-]), and if you're on the Choice plan, that's actually the biggest differentiation for that plan (vs the Plus), it specifically does NOT include tethering, you must have the Plus plan, regardless of your device...
Give us some more info, but it sounds like potentially you're just not on the right plan, for what you want to be able to do.
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Gregg3Gs
Tutor
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6 Messages
4 years ago
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lizdance40
ACE - Sage
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81.4K Messages
4 years ago
@Gregg3Gs You might want to zip it, and not draw attention to yourself.
There was NEVER use of the hotspot on the old unlimited plans. And there has always been some kind of throttle or reprioritization on data at some point. Not on an LTE plan or device.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Dgoldman
Contributor
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3 Messages
4 years ago
You have to get the unlimitedPLUS plan
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Flowers123
Tutor
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5 Messages
3 years ago
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Flowers123
Tutor
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5 Messages
3 years ago
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Flowers123
Tutor
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5 Messages
3 years ago
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pgrey
ACE - Master
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3.5K Messages
3 years ago
@Flowers123 You can view the last 18 months worth of bills (which have the details of your service), by looking at your account.
After logging on, go to MyATT->Billing and Payments->View My Bill.
This brings up the latest months' charges, and the option to view the full bill/terms (in a PDF). To pull up previous months, simply select, and view that PDF.
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Gary L
ACE - Expert
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15.8K Messages
3 years ago
It was a mistake, it's never been available on AT&T Unlimited Plans. I believe when they bought up some smaller carriers, they had some plans with it and let them keep it, but I believe the never offered consumer plans with it.
Regardless, if they want to change the terms of the plan, why can't they? It's like cable TV changing their lineup: If you don't like it, you can leave.
Are you still in a contract on your phone? or are you on next payments now?
And you don't have a copy of your contract??? And you want them to supply it to you, seriously? They could send you any version of a contract and you wouldn't know it...
BTW - When you reply to 3 different posts (out of 150+), but have no names mentioned or material quoted, it's really hard to know who or what you are replying to...
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Paul1906
Contributor
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1 Message
3 years ago
I had $60 plan with 8 gb. And i use my iPhone as a hot spot for iPad so my lil guy can watch cartoons in a car. But now it no way to do it because no hot spot anymore on $65 plan. They call it unlimited but it is 22gb and speed slow down. Eventually u can't even see how much data left, so who knows, may speed will slow down just after 20..., or 15..., or even 12gb.
I am very disappointed. It's not fair take a hot spot away. If customer paid $65, what is the problem to let him do with his data what ever he wants to. Because anyway speed will slow down, if it was only iPhone or few hot spot devices. Thanks
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lizdance40
ACE - Sage
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81.4K Messages
3 years ago
The $65 plan is unlimited data at 3 Mbps speed. It is NOT throttled at 22 gigs. And it does exclude the hotspot. The only unlimited plan with hotspot is the Plus plan.
For $5 more you should have asked what the catch was. (Ta da!).
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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