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Friday, October 30th, 2020 3:58 AM

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in touch with AT&T in order to activate the new iPhone? 

Community Support


221.3K Messages

3 years ago

Hi @darielle.


We'd be happy to help with activating your new iPhone 11.


Please let us know if you hit any snags while activating your device. Choose your type and follow the prompts listed.


Check out our activation support information if you need device support as well.


We look forward to hearing how it goes.


Vincent, AT&T Community Specialist

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