Teacher
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14 Messages
Throttling
If I have unlimited data why am I throttled? How is "unlimited" equal to 6 gigs and why is this not CLEARLY stated on the on-shelf cards as opposed to highlighting "Unlimited" and making one go to the VERY small print on the back, where it still doesn't make clear just how much data is being offered? (Of course, to make a buck, but yeah right!) Please comment on how you don't see the advertising as conflicting to normal definition and how this does not constitute misleading or even, false advertising. Worse yet is why throttle one's data to unusability, to where web pages reset before the pages load, making ones internet functionally unusable. So what if we are using the wi-fi hot spot or tethering! That's not throttling, that's denial.
For instance, why not offer so many gigs of 4G and the rest at 3G unlimited and gain a lot of satisfied customers as opposed to throttling, generating such negative press for yourself?!!! Isn't it more positive, doesn't it get you better press, to actually be a good company toward its customers, instead being the lesser of the evils?! How can you choke the people who made you?
sandblaster
ACE - Expert
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64.7K Messages
6 years ago
I’m guessing you are on the 6GB $45 plan. The prepaid website clearly shows that plan is 6GB of high speed data: https://www.att.com/prepaid/. Not sure where you are seeing the plan as unlimited but that’s an old argument. ATT defines unlimited as no overages, not unlimited data speeds. I think ATT used to advertise that plan as unlimited, they don’t anymore but if you are seeing that on a prepaid card that was printed before that change, that might explain it. Regardless, the actual terms of that plan, 6GB of high speed data slowed to 128kbps when used up, has been the same since the plan was introduced.
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bbhank
Teacher
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14 Messages
6 years ago
Is that printed on the prepaid card?
The page says what the maximum speed is but what is the minimum?
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bbhank
Teacher
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14 Messages
6 years ago
Not correct. The page shows an asterisk that references an item in small print. This is deceptive. This statement needs to be highlighted, not asterisked in small print and put on some web page. The idea is that you don't see the statement, or don't pay any attention to it if you do. That's the essence of using small print in the first place, to put something by you that might otherwise cause you not to buy the product or service in the first place. Why not just offer a good, truthfully, and plainly described, product or service?
128k is no data speed anyway. This is part of why it's in small print.
And who is going to a web page to find something that needs to be printed plainly in the card itself?!!! Who want's to buy something that uses small print to deceive customers? A negative sell.
The best tool to get around throttling is not to buy the data they are trying to choke you into buying. If a lot more customers did that, throttling could become extinct. The answer is Don't buy it!
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