Contributor
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6 Messages
Texts to group messages and delayed Voice Mail notifications
Hello. The last week or so I've had the following issues. I have an iPhoneXR on AT&T Prepaid.
- Group messages containing iPhone and Android users give me "Message Send Failure" almost every time when I try and send a message.
- Voicemail notifications on the iPhone show up hours later. I tried calling my number yesterday to check to see if I had any messages and I got a response that "My password was entered incorrectly" even though I hadn't entered anything. I've talked to another AT&T user who had this happen recently.
Thanks!
Josh
ATTHelp
Community Support
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231.2K Messages
3 years ago
Hi @austijs.
We're here to help with your group messaging and voicemail concerns.
To point us in the right for group messaging:
For Voicemail please try out troubleshooting tool after changing the device make and model. You may also sign in for a more personalized diagnostic for your iPhone XR.
Let us know how this helps as well as the answers to those questions when you are able.
Thank you.
Vincent, AT&T Community Specialist
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austijs
Contributor
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6 Messages
3 years ago
Are you able to receive message while in a group message from non-iPhone users? - Yes
Can you send/receive messages from Android users in a one-on-one scenario (SMS)? - Yes
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ATTHelp
Community Support
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231.2K Messages
3 years ago
Greetings @austijs!
Try resolving your group messaging experience by power cycling your device:
If your experience persist despite the first step, make sure MMS Messaging and Group Messaging are enabled in the phone settings for Group Messaging to function properly:
Also, try accessing your voicemail messages from another phone:
Let us know how this worked for you.
Lar, AT&T Community Specialist
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