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Thu, Sep 17, 2020 4:17 PM

Texting not going to Verizon customers

I have a few friends that own a Verizon line and there is not way I can send a picture or a large text to them. This issue is being going on for a few weeks now.

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ATTHelp

Community Support

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136.7K Messages

a month ago

Hey there @waliz28!

 

We want to look into what could be causing your experience with sending pics or large messages to contacts of a specific carrier in your group chat. We want to know more about your experience.

  • What is the make and model of your device?
  • What messaging app are you using?
  • Are you able to send, individually, pics and large texts to these contacts?

If you haven't already, try resolving your experience by powering the device off then on again. This action helps clear the RAM and helps restore functionality. Also, make sure to clear the messaging app as, over time, an accumulation of messages and MMS files can result in similar experiences as with your device.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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