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njones2's profile

Contributor

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2 Messages

Tue, Apr 14, 2015 6:12 PM

text notifications after recent update

Are they going to change the text message notification back? I need that noise to tell me when i have a new message. I can't spend all day backing out of the app or looking at my phone. If this is not something they are not going to change soon can the update be unistalled? Also i keep loosing my screensaver and facebook has trouble loading.

Community Support

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15.2K Messages

7 y ago

Hey there @njones2

 

I’d be happy to help with your notifications and other device concerns! Can you please let us know the following?:

 

  • Device make/model
  • Date issues started
  • Messaging app used (Default or installed from App Store)

 

Thanks,

Charise

Contributor

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2 Messages

7 y ago

I'm also having problems with my text alerts since the update. I have called a total of 5 times over the last 3 weeks and no one has an answer for me. My problem has supposedly been escalated to "Tier 2" on two occasions. I talked to a supervisor yesterday that told me the only thing he can tell me is to wait and see if "Tier 2" comes up with a solution. He also told me that he has no way of contacting Tier 2 to see what the status is. I was told by this supervisor that if I have a problem that Tier 1 can't handle, all they can do is put a request in the system to escalate the problem to Tier 2.  After that they have no control over what happens. Also, customers have no way to contact or correspond with Tier 2.  I was actually told "Telling you that there is nothing we can do for you is the only resolution I can offer you at this time."  He is supposed to call me with whatever update he can provide, but I've been told this twice before and no one has ever called me back. 

Contributor

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2 Messages

7 y ago

Samsung galaxy 5, issue started when the lollipop update was installed, I use the default text message app the one that came in the phone factory
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