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J

New Member

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4 Messages

Sunday, November 7th, 2021 2:05 AM

Closed

Switched to AT&T recently, all four lines receiving spam and scam text messages from different numbers.

Looking for some help outside of doing AT&Ts job for them.  Ever since switching to AT&T, all four of my lines are receiving daily and multiple times daily spam text messages to them.  I have call protect on, but some still make it through.  At first I was forwarding them to 7726 and blocking them, but it seems like I keep receiving them all from different numbers, which makes repeating this process everytime a chore.  Prior to AT&T I was on T-Mobile and Verizon and rarely if ever received spam text messages.  What is weird is my corporate phone has been on AT&T for over 5 years and I do not receive any spam texts on there at all, but all four of my personal lines do daily.  What can be done short of us doing AT&Ts job for them?  Why is it the other carriers can stop this or atleast limit it to where it isn't annoying, but somehow AT&T cannot.  Any suggestions or am I better off switching back.

This conversation has been merged. Please refer the main conversation:

Block the 1-410-100 messages

ACE - Sage

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104K Messages

1 year ago

I'm on Verizon, I get a half dozen spam calls and about 2 - 4 spam texts a day.   So other carriers can't stop it either. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

We understand the frustration in receiving spam text messages, we are here to help @!

 

We recommend downloading our AT&T Mobile Security and Call Protect Apps which scans your mobile device and all apps for malware. Check our our SMiShing And Other Texting Scams article to learn more about common text scams and how to defend yourself. 

 

Do not open, respond or click on any links on suspicious text messages as doing so only alerts the spammer that your line is active, clicking on unknown links compromises your personal data. Also, check out our AT&T ActiveArmor which is included in our AT&T Unlimited Plans for additional protection and spam & fraud call blocking. 

 

We hope this helps! Reach back to us if you have additional questions. Thank you for reaching out to the community!

 

Rhoda, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

I just switched to AT&T and I am having the same problem. I also have the mobile security and call protect apps. None of them do anything to block these texts. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

We understand the importance of keeping your personal account information secured .

 

Please forward those suspicious calls and texts to 7726 (SPAM).

 

You can report these messages and unwanted calls using our security report form.

 

Also, check out additional Fraud & security resources we offer for your protection.

 

We hope you find this information helps.

 

Thank you for connecting with the AT&T Community!

 

Jonye, AT&T Community Specialist

New Member

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4 Messages

1 year ago

I’m having the same problem. I switch from Sprint and I regret it! We NEVER received text messages from trucking companies, random calls from spam risk or company titled credence when we were with sprint. And telling people to down load apps (that give your info to third parties), or block multiple numbers a day is not a solution to the problem AT&T. We the customers, now spend our day blocking scammers when that’s AT&T job. I didn’t have this problem before I switch so it’s something AT&T allows. The company has to be making our numbers public or selling our info to third parties. 

ACE - Sage

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104K Messages

1 year ago

I get 2 to 6 a day, plus text spam, and I am with Verizon with call blocker. 🤷🏼‍♀️

ATTHelp

Community Support

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207.2K Messages

1 year ago

Spam calls and messages are a nuisance, @Regretswitching! There are ways to handle those unsolicited messages without downloading an app.

 

Let's look into that for you. External entities use a variety of technologies to send unsolicited messages to AT&T customers and customers of other carriers. The best way to manage spam calls and texts is to forward those unwanted messages to us.

 

Also, you will want to follow these instructions to report fraud if it happens to you by email, text message, or phone. Under Report texting fraud there is even information about reporting those suspicious texts to the FTC. 

 

AT&T is vigilant about protecting our customers from unsolicited text message spam. The best action to take to block Robotexts and spam messages is to avoid responding to them.

 

While many legitimate robotexts include an option to text STOP to tell the company to remove you from their distribution list replying can also notify spammers that your number is authentic and can increase their activities.

 

We hope this info helps. Be sure to check out our Cyber Aware Resources which can help you to stay ahead of fraudsters and spammers. You will learn additional ways to take action to better protect yourself and there are answers to questions about fraud and cybersecurity.

 

Lar, AT&T Community Specialist

Dez411

New Member

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20 Messages

1 year ago

I'm on straighttalk who use Verizon and get the same amount of robocalls and fraud phishing texts as you. The other day I got 6 in 4 hours, all from different numbers. I'm on the do not call list but it's doesn't matter. There are apps but when I tried Should I Answer app it blocked calls and texts I needed from my doctor's office, Instacart, Walmart delivery, even after I turned off all blocking so I literally had to uninstall it. I just keep blocking them every single time. I'm almost out of room for how many numbers I can block! If you answer or they get your voicemail they know it's a working number and if you don't answer they'll keep calling every hour until you can't take it. I'm going to see if I can send a personalized reply "I don't want a car warranty, student loan, etc and am reporting you to the FCC for scam/harassment!". The FCC is actually taking reports on their site to see how bad this problem has gotten and try to go after the worst offenders. They're having the phone companies work on fixing this too. If you're on the do not call list and are getting them it is a scam, per the FCC website.

If anyone has ideas or recommendations for apps that work better please comment. I'm following this thread.

New Member

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4 Messages

1 year ago

For me, it just seems very weird that I all of a sudden started getting Spam texts mere days after transferring my number to AT&T, whereas all my numbers before on various carriers received next to none.  Maybe it is a coincidence, but having these hit all 4 of my lines all around the same time where the only thing that changed was moving them to AT&T seems like a stretch.  And all of the numbers I have had for a number of years, with one going on over 15yrs.  So how is it all of a sudden did my number get out there, was it sold, was it leaked, or was it just randomly guessed.  It's not like I drop my number on random websites or sweepstakes giveaways and such.  I never clicked on any of the links, I would forward to AT&T and block but they keep coming through.  The worst of it is trying to get my kids not to click on the free PS5 giveaways so close to Christmas.  My question is how vigilant is AT&T in blocking these or do they somehow benefit from them getting through?

(edited)

Dez411

New Member

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20 Messages

1 year ago

I'm not sure. A lot of companies do sell people's info. On the ATT app there's a section for it and you have to select Do Not Share My Information but it's only for people in CA and Nevada I think. Xfinity (who I'll die before I use them again) has a setting anyone can use to not share your info. It's (Edited per community guidelines) that personal information is shared by companies that make their living from us. I've had my number get out there from just ordering something online from main companies everyone uses and once the cat is out of the bag it's horrible and I don't know what to do. I've had my number for many years and it's have to get codes texted to it to verify who I am and it's tied to my credit and government programs so I've been scared to change it.

(edited)

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